What are the responsibilities and job description for the Complex General Manager position at Pyramid Global Hospitality?

Property

About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Location Description

Welcome to W Chicago - City Center, a distinguished property in the Pyramid Global Hospitality portfolio. Located in the bustling heart of Chicago, Illinois, our hotel features 403 stylish guest rooms and 12,589 sq ft of versatile meeting space, creating an exceptional environment for both guests and employees.

At W Chicago - City Center, we pride ourselves on delivering outstanding service and creating memorable experiences. As a member of our team, you'll work in a dynamic and supportive setting, surrounded by the vibrant energy and iconic architecture of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at W Chicago - City Center. Take the first step towards a rewarding career by applying today.

Overview

Downtown Chicago here we come! Come grow with us at two vibrant properties in Chicago : The W City Center and the W Lakeshore!

Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.

Responsibilities : As the Complex General Manager, you will be responsible for the overall operations, strategy, and growth of the hotels. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the hotel's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Strategic Leadership :

Develop and execute a comprehensive strategic plan to drive the two hotel's growth and profitability.
Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
Set long-term goals and objectives for the hotels and work towards achieving them.

Team Leadership :

Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.

Provide guidance, mentoring, and development opportunities to team members.

Encourage teamwork and open communication across all departments.

Operations Management :

Oversee all operational departments including front office, F&B, banquets, housekeeping, maintenance, and more.

Ensure smooth day-to-day operations by implementing efficient processes and procedures.

Monitor service quality to maintain the highest standards of guest satisfaction.

Financial Management :

Create and manage the hotels budget, allocating resources appropriately to various departments.

Monitor financial performance, analyze variances, and implement corrective actions as needed.

Drive revenue generation through strategic pricing, upselling, and innovative offerings.

Guest Experience :

Foster a guest-centric culture throughout the hotel, prioritizing personalized service and exceptional experiences.

Address guest concerns and feedback promptly, striving for continuous improvement.

Implement initiatives to enhance guest satisfaction and loyalty.

Facilities Management :

Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.

Implement sustainability initiatives to minimize the hotel's environmental impact.

Regulatory Compliance :

Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance.

Maintain health and safety standards for guests and staff.

Our Culture : Empowered to Make a Difference

At Pyramid Global, we value, support, and recognize the unique contributions of each team member.

Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values : People First, Integrity, Excellence

People First : A talented, diverse, and passionate team working together with respect.

Integrity : Honesty and accountability to ourselves and colleagues.

Excellence : Surpassing expectations through dedication and innovation.

Qualifications

To succeed in this role, you must have :

A proven track record as a successful leader as a hotel or resort General Manager or Managing Director role.

A minimum of 5 years of hospitality experience showing progressive growth.

A college degree or a combination of education and experience equivalent to a college degree, preferrably in Hospitality, or Travel & Tourism Management.

Union labor relations relations experience required.

Marriott experience preferred.

Exceptional leadership and communication skills.

Problem-solving abilities and critical thinking skills.

The flexibility to adapt to varying shifts, including weekends and holidays.

A commitment to maintaining a positive and organized work environment.

KeyExec

Compensation Range

The compensation for this position is $240,000.00 / Yr. - $260,000.00 / Yr. based on qualifications and experience.

Salary : $240,000 - $260,000

Apply for this job

Receive alerts for other Complex General Manager job openings

Complex General Manager

What are the responsibilities and job description for the Complex General Manager position at Pyramid Global Hospitality?

What is the career path for a Complex General Manager?

Job openings at Pyramid Global Hospitality

Not the job you're looking for? Here are some other Complex General Manager jobs in the Chicago, IL area that may be a better fit.

We don't have any other Complex General Manager jobs in the Chicago, IL area right now.

AI Assistant is available now!