What are the responsibilities and job description for the Conference Coordinator position at Pyramid Global Hospitality?
Property
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description
At the DoubleTree By Hilton Hotel Manchester Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree By Hilton Hotel Manchester Downtown with Pyramid Hotel Group can mean for you!
Overview
Job Summary
To achieve hotel revenue, profit and customer satisfaction goals by coordinating the execution of events with clients and hotel operational departments.
Qualifications
High School diploma or equivalent is required with college course work in related field preferred. Experience in a hotel or a related field is required.
Experience
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description
At the DoubleTree By Hilton Hotel Manchester Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree By Hilton Hotel Manchester Downtown with Pyramid Hotel Group can mean for you!
Overview
Job Summary
To achieve hotel revenue, profit and customer satisfaction goals by coordinating the execution of events with clients and hotel operational departments.
Qualifications
High School diploma or equivalent is required with college course work in related field preferred. Experience in a hotel or a related field is required.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Proficiency with Delphi FDC preferred but not required
- Experience in event management, hospitality or related field required
- Coordinate event logistics with clients prior to events.
- Create clear and concise detailed BEOs and room diagrams to ensure successful events.
- Conduct on-site client inspections to illustrate available services.
- Focus on the customer by responding to clients in a timely manner, anticipating needs, meeting and exceeding expectations.
- Prepare and distribute weekly BEO packets to operational departments.
- Communicate effectively with customers and hotel operational teams to ensure all information related to groups is conveyed smoothly.
- Ensure that work is accurate, thorough and to the highest standards.
- Work constructively in a positive manner with operational teams. Foster teamwork and motivate coworkers to sustain exceptional levels of performance.
- Attend BEO meetings with key hotel personnel to review upcoming event details.
- Communicate hotel policies effectively to clients and enforce appropriate fees.
- Give personal attention, take personal responsibility and use teamwork when providing guest service.
- Think critically and creatively under pressure to develop innovative approaches and solutions to challenges, whether in the planning process or on-site during events.
- Monitor customer satisfaction with clients. Follow up with key contacts while on-site to assess satisfaction.
- Support direct sales activities and business development initiatives
- Collaborate with the team on sales strategies and opportunities
- Excellent communication and interpersonal skills.
- Strong organizational and planning skills, with a high sense of urgency.
- Ability to work well and maintain composure in high pressure situations.
- Ability to work independently and as part of a team.
- Previous conference/banquet experience.
- Great place to work with a team that values both guest and employee experience.
- Comprehensive benefits package, including 401k with company match, competitive wages, and outstanding travel benefits at Hilton hotels worldwide.
- Perks include free parking, complimentary meal during shifts, and monthly employee celebration CARE Rallies.
- We prioritize personal development, teamwork, and success for all team members.
- Enjoy weekly pay & WITHOUT state tax deductions!
- Come for the job, stay for the benefits and exceptional culture.
Experience
- Previous banquet/conference experience required.
