Property
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
PGH-BMC
Location Description
Welcome to Hotel Max, situated in the heart of Seattle and proudly part of the Pyramid Global Hospitality family. Our 163 well-appointed rooms are more than just accommodations; each one has its unique story. Beyond providing a professional workspace, Hotel Max serves as a vibrant hub for creativity and career opportunities. Situated in downtown Seattle, Hotel Max embodies the dynamic work culture fostered by Pyramid Global Hospitality, encouraging professional growth and the pursuit of opportunities. As part of the Pyramid Global team, we offer benefits such as a 401k with a company match and recognition programs to celebrate your achievements. Join us at Hotel Max, where your role transcends the typical 9-to-5 routine. It's about being part of a professional team that understands and embraces Seattle's artistic energy while supporting your individual career journey. Your pathway to a fulfilling career in the Pacific Northwest begins here. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!
At Pyramid Global Hospitality, we believe in putting our People First . Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.
- For Full-Time (Non-Union) Associates, we offer :
Medical, Dental, Vision, Disability, & Life Insurance
401(k) PlanPTO - 14 days for first 3 yearsHolidays - 7 paid holidays and 2 floating holidaysEmployee Room Rate DiscountsFor Part-Time Associates, we offer :
401(k) PlanSick Time : Accrue 1 hour for every 30 hours workedEmployee Room Rate DiscountsJoin us and experience a workplace that values your success, health, and happiness-every step of the way.
Overview
Job Summary :
Check-in / check-out guests courteously and efficiently; process all payments according to established Hotel Max requirements. Provide information and assistance to all guests and visitors. Act as Manager on Duty for all Front Office operations.
Essential Elements :
Ensures that all room discrepancies are clearedOversees blocking of special room requests for next day's arrivalsCoordinates and oversees the daily bucket checkMaintains a neat and orderly control desk and areaConsistently presents a polished and professional role model image to guests, coworkers, and other departmentsComplete job duties as listed on their shift checklist in a timely manner and alerts manager or supervisor if assistance is neededCoordinates out of order rooms with housekeepingMaintain complete knowledge of and comply with all departmental policies / service procedures / standardsAnticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of dayMaintain positive guest relations at all timesResolve guest complaints, ensuring guest satisfactionMonitor and maintain cleanliness, sanitation and organization of assigned work areasMaintain complete knowledge at all times of :All hotel features / services, hours of operation
All room types, numbers, layout, decor, appointments and locationAll room rates, special packages and promotionsDaily house count and expected arrivals / departuresRoom availability status for any given dayScheduled daily group activitiesObtain assigned bank and ensure accuracy of contracted Keep bank secure at all timesMeet with Supervisor to review daily assignments and prioritiesAccess all functions of computer systemSet up work station with necessary suppliesPromote positive guest relations to all individuals approaching the Front DeskProcess all guest check-insConfirm reservation in system and review all noted informationFor guests without a reservation, sell a room type agreed uponRegister guest in the computer and generate a registration cardObtain back-up information for guest credit / payment method and input into system; collect cash when designatedAdvice guest of any messages, mail, faxes, received for themCommunicate services and amenities of the hotel to guestsObtain proper identification for tax exempt guests and process as instructedDirect Bell Person to escort guest and transport their luggage to the roomMaintain guest history files on all guestsCommunicate VIP arrivals to designated personnel for escort and delivery of amenitiesSet up accurate accounts for each guest checking in according to their requirements (i.e., share with, separate room / tax / incidentals, comp)File registration cards and vouchers in bucket by room numberAccommodate room changesDocument all guest requests, complaints or problemsTake record and relay messages accurately, completely and legiblyOffer detailed information on the voice mail system to callers and guests wishing to leave messageAccept and record wake-up call requestsDocument and confirm reservations andBlock rooms in computer and follow through on designated requirementsPre-register designated guests and prepare key packetsCommunicate pertinent guest information to designated departments / personnel (i.e., special requests, amenity delivery)Generate, print and distribute daily and weekly reportsResolve discrepancies on the room status report with HousekeepingMatch the bucket check to in-house guest ledger report; report discrepancies to ManagerProcess all check-outsResolve any late chargesPresent folio to guest and resolve any disputed chargesSettle guest accountsRetrieve guest room key from guestSolicit guest comments on their stayProcess express check-outsHandle requests for late check-Conduct group check-ins / outsAssist all departments / executives in obtaining appropriate information regarding groups, inventory and guest informationAdhere to all cashiering procedures :Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
Make change for guestsCash guests' personal checks / travelers checksPost chargesRun closing reportsCount and secure bankComplete designated cashier reportsBalance receipts and drop receiptsDocument pertinent information in the log bookAssist PBX with dutiesAssist with Reservations Handle all internal and guest calledProvide Concierge serviceAssist in other Front Desk areas as assignedProvide guest room toursLegibly document maintenance needs on work orders and submit to ManagerQualifications
Special Qualification, Education or Licenses :
High school graduate or equivalent vocational training certificateCompute basic arithmeticFront Desk experience requiredFluency in English both verbally and non-verballyMaintain confidentiality of guest information and pertinent hotel dataAbility to input and access information in the property management system / computers / point of sales systemExcellent phone & verbal communication skillsFlexible scheduleCompensation Range
The compensation for this position is $25.00 / Hr. - $25.00 / Hr. based on qualifications and experience.
Salary : $25
