Front Desk Supervisor - Hilton Garden Inn - PHX Airport Area

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

Located near Phoenix’ Sky Harbor Airport, the Hilton Garden Inn Phoenix Airport North provides a central location for travelers as well as those looking to explore all hat Phoenix has to offer. Attractions near the hotel include Sun Devil Stadium, Phoenix Zoo, Chase Field, US Airways Arena, Rawhide Western Town, and the Desert Botanical Gardens. On-site activities include a fitness center and outdoor pool, and the hotel is conveniently close to public golf courses, hiking and other outdoor activities.

Overview

Must have 2 years previous experience as a Front Desk Agent (Hilton preferred).

This position requires open availability.

This position will be AM, PM and Mid - Shifts.

Position Summary

• Assist staff with expediting problem payments (e.g., problems processing credit card).
• Follow up with guest regarding satisfaction with guest-related issues.
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp).
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
• Block rooms in the computer and identify designated requirements and requests.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees;
• serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Anticipate and address guests’ service needs.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  
  

Qualifications

Job Requirements:

• Must have excellent verbal and written communication skills.
• Must have interpersonal skills and commitment to internal customer service standards.
• Must be highly organized.
• Willing to work on day shift, evening shift, weekends and holidays if required
• Must be able to multi-task, a self-starter, and have the ability to apply appropriate resolution to stressful situations.
• Must have strong computer skills and be able to operate the Property Management System.
• Must be capable of performing all hourly functions and operating all equipment in hotel.
• Must be able to work all shifts and be flexible in the amount of works hours at the job.
  
  

The Hilton Garden Inn is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.