What are the responsibilities and job description for the Front Office Manager position at Pyramid Global Hospitality?
Pyramid Global Hospitality is a leading hotel management company operating in the US, Caribbean, and Western Europe, with portfolio revenues exceeding $3 billion. Managing over 220 hotels, resorts, and conference centers, Pyramid is headquartered in Boston with additional offices in Cincinnati, Houston, and London. In 2021, Pyramid partnered with Benchmark Resorts and Hotels, adding 59 managed or asset-managed resorts and over 10,000 team members. Our company is known for fostering professional growth and placing team member development as a top priority, ensuring every contributor is respected and recognized. We encourage candidates with a hospitality spirit looking for growth opportunities to join our team.
This is a full-time on-site role for a Front Office Manager located in Fort Lauderdale, FL. The Front Office Manager will oversee day-to-day front office operations, including managing staff, ensuring guest satisfaction, handling reservations, and addressing guest inquiries and concerns. Responsibilities also include maintaining operational efficiency, coordinating with other departments, managing budgets, and ensuring compliance with hotel policies and standards.
- Experience in front office operations and guest services management
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to resolve guest issues and handle complaints effectively
- Knowledge of hotel management software and front office procedures
- Relevant qualifications in hospitality management or related field
- Ability to work flexible hours, including weekends and holidays
- Bachelor's degree in Hospitality Management or related field is a plus
