National Sales Manager - Arizona Biltmore

About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Location Description

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration and has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining).

Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.

Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook

Overview

We're looking for a National Sales Manager to join the team at Arizona Biltmore! This individual will handle the California and Canada markets. This position can be performed remotely if you reside in California only.

As a Naitonal Sales Manager, you are Responsible for representing the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services.

• Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services.
• Actively up-sell each business opportunity to maximize revenue.
• Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.
• Engage in outside sales activities to discuss business opportunities and entertain customers in local and assigned markets (percentage of travel dependent on specific market). Direct site visits and H.O.S.T. programs for respective accounts and participates in tradeshows, industry and customer events.
• Conduct site inspections, familiarization trips and other related functions to develop potential group business visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.
• Entertain all group contacts while on property and in the market place. Sales managers' may be required to entertain outside of normal office hours.
• Communicate all developments in your specific marketplace to the DOS manager and generate promotional ideas as well as activities in your specific market.
• Ensure that business is turned over properly and in a timely fashion for quality service delivery.
• Respond in a timely manner to incoming group/catering opportunities that are within pre-defined parameters. Refer opportunities to appropriate sales associate if business is outside these parameters.
• Promote accountability to drive superior business results. Includes successful execution of Sales strategies and business processes.
• Initiate the preparation of proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and rate availability. Develop and quote prices for same.
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards.
• Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
• Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary and not duplicative.
• Extensive travel to all national markets based on the direction of the promotional plan.
• Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.
• Maintain the highest ethical standards while representing Arizona Biltmore Resort & Spa.
• Maintain effective communication with all hotel departments.
• Maintain a thorough understanding of Arizona Biltmore Resort & Spa 's primary competitors and the marketing plan.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency. Lead by example by ensuring that subordinate Associates receive the appropriate or required safety- and security-related training, and strictly enforce safety- and security-related procedures within the department.
  
  

Qualifications

• At least four (4) years experience in hotel sales and marketing group sales
• Resort / hospitality experience (700 rooms)
• Luxury sales experience
• Five (5) years of sales experience in a luxury hotel, preferred
• Experience handling California and Canada markets, preferred
• Associate’s or bachelor’s degree with an emphasis on Hotel Management, Business Administration, Marketing or Communications, preferred
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience with OnQ and Delphi is a plus
• CVENT knowledge
• Great interpersonal skills to provide overall guest satisfaction.
• Excellent communication skills.
• Team player
• Adaptable
• Sense of urgency
• Great networking skills
• Deep understanding of customer needs
• Self-motivated
• Goal oriented
• Stays on top of it - very organized and good follow up skills
• Ability to develop innovative sales strategies to drive revenue
• Understanding of market dynamics, enterprise level objectives and important aspects of business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
• Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).
  
  

The annual salary range for this role is $95,000 - $105,000 plus bonus and is based on experience.

Arizona Biltmore offers eligible team members a comprehensive benefits package including medical, dental, and vision coverage; life insurance; short-and long-term disability insurance; matching 401K plan; PTO; hotel discounts; and travel discount program. Learn more about our benefits here.