Property
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
PGH-BMC
Location Description
Welcome to Hotel Murano, nestled in the heart of Tacoma. Proudly part of the Pyramid Global Hospitality portfolio. With 319 well-appointed guest rooms and an impressive 30,000 sq ft of meeting space spread across 19 versatile rooms, Hotel Murano isn't just a place to stay-it's a dynamic space that blends luxury with career opportunities. In the vibrant city of Tacoma, Hotel Murano reflects the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs designed to celebrate your achievements. Join us at Hotel Murano, where your role extends beyond the conventional 9-to-5. It's about being part of a professional team that understands Tacoma's unique energy while supporting your individual career journey. Your pathway to a fulfilling career in the Pacific Northwest begins here. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!
For Full-Time (Non-Union) Associates, we offer :
- Medical, Dental, Vision, Disability, & Life Insurance
- 401(k) Plan
- PTO - 14 days for first 3 years
- Holidays - 7 paid holidays and 2 floating holidays
- Employee Room Rate Discounts
For Part-Time Associates, we offer :
401(k) PlanSick Time : Accrue 1 hour for every 30 hours workedEmployee Room Rate DiscountsFor Union Associates
Vacation - 1 week after 1 year of service - 2 weeks after 2 years of service - 3 weeks after 7 years of service - 4 weeks after 15 years of serviceHolidays - Union positions 6 Paid Holidays and 1 personal day401(k) PlanSick Time - Accrue 1 hour for every 40 hours workedEmployee Room Rate discountsJoin us and experience a workplace that values your success, health, and happiness-every step of the way.
Overview
Job Summary :
Check-in / check-out Hotel guests courteously and efficiently; process all payments according to established Hotel Murano guidelines and policies. Provide information and assistance to all guests and visitors.
Special Qualification, Education or Licenses :
High school graduate or equivalent vocational training certificateMust be a US citizen or possess a valid work permitCompute basic arithmeticFluency in English both verbally and non-verballyMaintain confidentiality of guest information and pertinent hotel dataAbility to input and access information in the property management system / computers / point of sales systemExcellent phone & verbal communication skillsFlexible scheduleEssential Elements :
Ensures that all room discrepancies are clearedConsistently presents a polished and professional role model image to guests, coworkers, and other departmentsComplete job duties as listed on their shift checklist in a timely manner and alerts manager or supervisor if assistance is neededCoordinates out of order rooms with housekeepingMaintain complete knowledge of and comply with all departmental policies / service procedures / standardsAnticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of dayMaintain positive guest relations at all timesResolve guest complaints, ensuring guest satisfactionMonitor and maintain cleanliness, sanitation and organization of assigned work areasMaintain complete knowledge at all times of :All hotel features / services, hours of operation
All room types, numbers, layout, dcor, and locationAll room rates, special packages and promotionsDaily house count and expected arrivals / departuresRoom availability status for any given dayScheduled daily group activitiesObtain assigned bank and ensure accuracy of contracted Keep bank secure at all timesMeet with Supervisor to review daily assignments and prioritiesAccess all functions of computer systemSet up work station with necessary suppliesPromote positive guest relations to all individuals approaching the Front DeskProcess all guest check-insConfirm reservation in system and review all noted informationFor guests without a reservation, sell a room type agreed uponVerify registration card information with the guestObtain back-up information for guest credit / payment method and input into system; collect cash when designated upon check out.Advise guest of any messages, mail, packages, received for themCommunicate services and amenities of the hotel to guestsDirect Bell Person to escort guest and transport their luggage to the roomMaintain guest history files on all guestsCommunicate VIP arrivals to designated personnel for escort and delivery of amenitiesSet up accurate accounts for each guest checking in according to their requirements (i.e., share with, separate room / tax / incidentals, comp)Accommodate room changesDocument all guest requests, complaints or problemsTake record and relay messages accurately, completely and legiblyOffer detailed information on the voice mail system to callers and guests wishing to leave messageAccept and record wake-up call requestsDocument and confirm reservations andBlock rooms in computer and follow through on designated requirementsPre-register designated guests and prepare key packetsCommunicate pertinent guest information to designated departments / personnel (i.e., special requests, amenity delivery)Resolve discrepancies on the room status report with HousekeepingMatch the bucket check to in-house guest ledger report; report discrepancies to ManagerProcess all check-outsResolve any late chargesPresent folio to guest and resolve any disputed chargesSettle guest accountsRetrieve guest room key from guestThe above statements are intended to describe the general nature and level of work performed by associates assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Compensation Range
The compensation for this position is $19.02 / Hr. - $19.02 / Hr. based on qualifications and experience.
Salary : $19
