What are the responsibilities and job description for the Resort Program Manager position at Pyramid Global Hospitality?
Property
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description
At the Clearwater Beach Marriott Suites on Sand Key, Florida's only all-suite Marriott hotel, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Clearwater Beach Marriott Suites on Sand Key can mean for you!
Overview
Our Resort Program Manager is a leader at Marriott Suites Clearwater Beach at Sand Key and enjoys leading with passion and enthusiasm for the overall experience of the guest. Our Resort Program Manager reports to the Food and Beverage Director and is responsible for designing and implementing guest programming that activates multiple outlets and spaces in the hotel and provides daily choices for activities that make memories for our guests. Whether it's waterside morning yoga, karaoke at the pool, scavenger hunts across the hotel, or weekend lounge singers the Resort Program Manager will build relationships with outside vendors and work in collaboration with hotel department managers to bring a regular schedule of additional fun and entertainment to our guests throughout the property. The Resort Program Manager will also design and oversee all recreation activities out of our amazing Lisa's Klubhouse, named after Lisa our hotel Macaw, which serves as the hub of daily activities for our younger guests. This is a very unique position in our property infrastructure and the right candidate will have heavy experience in program development and management for both children and adults.
Responsibilities May Include But Are Not Limited To
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description
At the Clearwater Beach Marriott Suites on Sand Key, Florida's only all-suite Marriott hotel, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Clearwater Beach Marriott Suites on Sand Key can mean for you!
Overview
Our Resort Program Manager is a leader at Marriott Suites Clearwater Beach at Sand Key and enjoys leading with passion and enthusiasm for the overall experience of the guest. Our Resort Program Manager reports to the Food and Beverage Director and is responsible for designing and implementing guest programming that activates multiple outlets and spaces in the hotel and provides daily choices for activities that make memories for our guests. Whether it's waterside morning yoga, karaoke at the pool, scavenger hunts across the hotel, or weekend lounge singers the Resort Program Manager will build relationships with outside vendors and work in collaboration with hotel department managers to bring a regular schedule of additional fun and entertainment to our guests throughout the property. The Resort Program Manager will also design and oversee all recreation activities out of our amazing Lisa's Klubhouse, named after Lisa our hotel Macaw, which serves as the hub of daily activities for our younger guests. This is a very unique position in our property infrastructure and the right candidate will have heavy experience in program development and management for both children and adults.
Responsibilities May Include But Are Not Limited To
- Design and implement daily programming for families at the hotel with a focus on activating the pool deck, Lisa's Klubhouse and the lobby
- Develop unique activities throughout the property for holidays and special events
- Work in collaboration with the Sales Team to design special programming for in-house groups
- Develop relationships with outside vendors to utilize in property programming efforts
- Design and manage all marketing and communication for additional guest programming including schedules, signage, QR codes, apps and ensure regular communication with hotel staff so everyone knows what's happening and when
- Create a positive environment in all programming efforts that captures guests' attention, drives guests' participation, delivers excellent customer service ensures a fantastic guest experience, and creates memories
- Work in collaboration with Food and Beverage Director to manage program budget and design offerings within budget guidelines
- Address any guest concern or need in a timely manner using appropriate problem-solving and resolution skills utilizing other hotel resources when needed
- Ensure a safe and healthy environment for our guests following all hotel policies and procedures
