What are the responsibilities and job description for the Rooms Controller position at Pyramid Global Hospitality?
About Us
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Location Description
Welcome to the The Belgrove, a distinguished new property in the Pyramid Global Hospitality portfolio set to open this year as a 4-Diamond resort. Located in the heart of West Palm Beach, our resort will feature 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience.
At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer various positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.
Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today!
Overview
Position Summary : The Rooms Controller is responsible for for day-to-day management of available rooms inventory and assist in hotel daily operations in the front office, and supporting front desk staff as needed while ensuring exceptional guest service, and supporting the Front Office Manager in maintaining high standards of service and operational efficiency.
Scheduling : This is a Full-time position that requires open availability, working AM and PM shifts, various days of the week, weekends, and holidays. Schedules change weekly based on business demands.
Qualifications
- Specifically, this role is primarily responsible for, but is not limited to, the following;
- Responsible for blocking group guest reservations in the hotel systems.
- Manage available rooms inventory, including coordinating with front office managers to ensure rooms are properly blocked in system.
- Work directly with the Housekeeping Department to ensure efficient cycle time in turning rooms over to Front Office for booking.
- Proactively identify potential inventory issues.
- Support Front Desk staff by participating in training efforts, assisting at the Front Desk during peak arrival periods and break times, and answering telephones.
- Coordinate with guest services and front office in amenity delivery arrangements.
- Actively support Front Office Management with day-to-day operations, and help identify areas for improvement as needed.
- Lead by example, collaborating with guest and staff alike in a positive and professional manner, and by engaging in and taking a sincere interest in the guest's experience.
This list is not all inclusive, additional job functions will be shared during interviews.
