Corporate Wellness Specialist

Since our inception in 1984 and after joining Pyramid Healthcare in 2016, M&S EAP has been committed to advocating for the health and well-being of employees so that the company can focus on the core functionality of its brand or business.

Our history is rooted in outpatient clinical services, but our future is focused on workplace culture, employee engagement, and overall employee well-being. This unique experience and approach provides us with in-depth knowledge of mental and behavioral health and well-being of the current and future workforce. As a result, our priorities center on individual client care, service delivery, and innovative, successful outcomes. We have found that by concentrating on these areas, our business has grown, our reputation has grown, and we encounter an increasing number of opportunities for success.

Our commitment to individualized services and excellent customer service has led to the development of numerous Employee Assistance Program models for the employers with whom we contract. We have also expanded our other services to include Training and Performance Acceleration, Leadership Development, Organizational Health, and Candidate Selection that help employers address their most important issues. To add additional value, we continually work to increase the different ancillary services that we include with every EAP contract. We actively seek feedback from our clients to ensure we are exceeding their needs and we are on the forefront of providing white glove EAP services.

Summary:

The purpose of this position is to provide superior services to our corporate EAP clients. The Corporate

Wellness Specialist will work alongside HR and Leadership teams within these organizations to plan and develop

awareness around the EAP services and contribute to organizational wellness solutions. This position is

foundational to our Mission; to provide excellent customer service to those in need in order to produce a healthy

and engaged workforce.

Essential Duties and Responsibilities:

• Establish and maintain positive, professional relationships with clients
• Provide excellent customer service consistently with ability to anticipate client needs
• Effectively manage caseload of Corporate Clients, including:
  • Managing onboarding/off-boarding of clients
  • Maintaining a constant awareness of the status of the contract (ex: renewal dates, included services, #sessions, coverage, up-to-date contact info etc.)
  • Clearly communicating the scope of services to Corporate Clients
  • Work alongside Corporate Clients to strategize and effectively communicate and promote the benefit to all staff to ensure healthy program activity
  • Generate quarterly/annual program activity reports
• Have basic knowledge of HR-related functions in areas of:
  • Employee relations
  • Performance issues
  • Policy development in areas that apply to EAP
  • Employee engagement
  • Organizational culture
  • Wellness as it applies to both
• Ability to lead and coordinate projects including, but not limited to:
  • Training opportunities for corporate clients
  • Client service development
• Maintain a positive attitude with clients, vendors, colleagues and management team, consistently promoting our Core Values
• Exhibit a willingness to go above and beyond for our corporate clients, the employees and their family members, as well as the M&S team
• Must exercise discretion and maintain confidentiality with regard to all company information
• Completion of all required trainings as designated by the company and accreditation/licensing entities
• Other duties as assigned

Required Qualifications

Education, Licensure, & Experience

• Post-Secondary Education preferred or equivalent experience. Additional HR-related education/HR certifications area plus.
• Proficient with Microsoft Office. We are looking for someone who is customer focused, a problem solver, with excellent communication skills.
• A team player who exhibits a caring attitude toward others and is comfortable in the decision making process.

Job Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXAMPLES

• Must exhibit excellent oral and written communication skills to ensure superior service delivery to clients
• Strong, well-developed ability to analyze and creatively solve problems in order to meet clients’ needs
• Exhibit high level of professionalism demonstrated in ability to establish and maintain strong relationships with corporate and individual clients, vendors, and colleagues
• Must be proficient in time and priority management
• Ability to learn and adapt to new processes and technologies
• Ability to handle a crisis and/or potential risk situation and react appropriately A working knowledge of federal and state standards as well as regulating body and compliance standards

Physical Demands

This position requires adequate confidential, stationary workspace with the use of a standing desk or sitting at a desk. Use of a headset, monitor, keyboard, and mouse are required for all duties.

Work Environment

This position is primarily remote, with the exception of biweekly full staff meetings in the office. This position will require some travel. This position will be scheduled based on operational need & will be required to provide own transportation.

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees

are expected to align with these values, behaviors and standards. We are held accountable for upholding these

CORE Values: INTEGRITY is striving to be honest, transparent and ethical when dealing with clients, staff and the

community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and

support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working

together to achieve excellence. PASSION is genuine, compelling and relentless desire to improve lives and

support Pyramid Healthcare’s mission.