HR Coordinator (Remote)

Job Description

Job Description

Since 1999, Pyramid Healthcare has been dedicated to offering the highest quality of care to those we serve. A focus on client-centered care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment. Under a passionate leadership team, Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being!

Summary : The Care Advisory Coordinator is responsible for providing front line service center support. In addition, this role assists the Human Resources Department with various administrative functions. This role is responsible for top notch service delivery through prompt, accurate and friendly interactions.

Essential Duties and Responsibilities :

• Efficiently handle all incoming communication channels, including calls, personal and shared inbox emails, and ticket submissions received by the HR service center. Ensure accurately logging requests received into the HR ticketing system, timely resolution of tier one issues, and appropriately triaging higher-tier concerns to the relevant team member.
• Utilize the HR information system (HRIS) to diligently maintain and update comprehensive employment records, encompassing various events such as changes in employment status, job roles, education, licensure, and any other pertinent HR record modifications.
• Oversee the systematic uploading of all new hire documentation, as well as supporting documentation for employee record modifications, into the HR information system (HRIS). This involves verifying the accuracy and completeness of the documents to ensure thorough upkeep of employee records.
• Produce and distribute staff picture ID badges.
• Review and approve education reimbursements in alignment to company policy.
• Work in coordination with People Experience Partners in processing status changes, ensuring smooth workflow and accuracy, and promptly notifying relevant parties of any obstacles or delays encountered in the process.
• Support HR operations by extracting documents from employee files to facilitate internal and external audits as needed
• Contribute to special projects such as open enrollment, performance reviews, reporting, audit files, and administrative support tasks including travel coordination, mailings, faxing, and expense management.
• Exercise discretion and maintain confidentiality regarding all company information.
• Complete all required trainings as designated by the company.
• Other duties as assigned.

Supervisory Responsibilities

None

Required Qualifications

Education, Licensure, & Experience

Job Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Physical Demands

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is regularly required to sit, use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to stand, walk, stoop, twist, kneel, or crouch. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderately quiet & indoors. Travel may be necessary for this position at times.

Total Rewards :

Pyramid CORE Values :

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors and standards. We are held accountable for upholding these CORE Values : INTEGRITY is striving to be honest, transparent and ethical when dealing with clients, staff and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at : https : / / bit.ly / Pyramid -Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.