Capacity Management Lead

Company Description

Pyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on the following service offerings:
• Staff Augmentation
• Lifecycle IT solutions
o Application Development & Support
o Outsourced Testing
• Mobile Development and Test Automation

The company was incorporated in the State of Georgia in 1996 and has grown to over 2500 Information Technology consultants serving clients across the United States and around the globe. In addition to Atlanta, Pyramid has offices worldwide including Charlotte, NC; Chicago, IL; Dallas, TX; Richmond, VA; San Francisco, CA and Somerset, NJ in the United States, London in the United Kingdom, Singapore, and three offices in India (New Delhi, Hyderabad and Chandigargh).

Pyramid has been ranked by Staffing Industry Analysts as one of the largest diversity staffing firms specializing in IT and among the fastest growing U.S. staffing firm overall. In addition, Pyramid is a previous winner of the National Minority Supplier Development Council’s Supplier of the Year and has won numerous Supplier of the Year awards from the Georgia Minority Supplier Development Council.see less

• Website

  http://www.pyramidci.com

• Industry

  Information Technology and Services

• Type

  Privately Held

• Company Size

  1001-5000 employees

• Founded

  1996

Job Description

Title: Capacity Management Lead Location: Englewood Cliffs, NJ Duration: 6 Months CTH / Long term contract – Open for C2C / 1099/ W2 Description • Client Service Management is seeking a highly motivated, master level consultant to drive and deliver capacity management services for assigned customers. • The Capacity Management lead takes on a direct, hands-on accountability for the day-to-day running of the process within the organization. The Capacity Management lead is directly responsible for ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner. Organizational Objective • Client Service Management produces better business outcomes for its businesses through a comprehensive Infrastructure Technology strategy. Our service excellence, with consistent globally delivered standardized services guarantees businesses high efficiency, a trusted experience and peace of mind, while our ability to drive innovation ensures businesses a compelling strategy for smart growth. Responsibilities Capacity Planning and Reporting: • Develops and runs capacity management program to provide visibility into delivery pipeline • Creates and implements detailed Capacity and Demand Management Process for Service Management organization and for specific businesses • Coordinates core process deliverables including, but not limited to, the following technology layers: Data Center, Compute, Storage and Network. • Functionally reports effectiveness of Capacity and Demand Management Process to the Service Management leadership • Evaluates the impact of proposed changes on the capacity plan, and the performance and capacity of all services and resources • Facilitates capacity/performance report reviews and documents recommended changes with the assistance of subject matter experts from the other support teams, including the performance analysts • Produces and maintains a consolidated capacity plan discussing the ability of the IT infrastructure to meet the performance and capacity requirements of the business. This plan would include all components managed by Client Service Management on behalf of the client that is documented within the signed Statement of Work (SOW) • Communicates, consults, provides guidance, and influences personnel from a wide range of engineering, operational, application support and service management functions on all capacity and performance related issues. • Reviews and maintain work instructions on capacity management for assigned businesses • Develop management and operational strategies to optimize bandwidth usage Capacity Management: Basic: • Ensures that the performance and capacity criteria of standard and/or specific business contractual service levels are met • Ensures that performance requirements of new IT services can be met by determining the capacity requirements from the functional design • Manages capacity requirements of new standard services while obtaining the proper cost and quality balance • Extended: • Acts as escalation point for Capacity Management issues • Ensures that capacity requirements are met and improves the performance level within cost constraints • Champions recommendations for tuning, and presents the recommendations to IT management customers on the design and use of systems to help ensure optimum use is made of all hardware and operating software resources • Champions recommendations for resolution to performance problems • Tracks immediate and longer term capacity and performance issue resolutions and communicates to Service Management leadership • Recommends to IT management when to employ demand management techniques (to dampen user demands on the systems) • Analyses perceived capacity problems through to the quantifiable identification of root-cause in a multi-tiered environment • Collaborate with all organizational levels to manage capacity and traffic • Extract data from network tools to build traffic matrices 
Qualifications • MS in Computer Science or related field • Minimum 10 years work experience in the technology field • ITIL Foundations 3 certification. • ITIL Planning, Protection, and Optimization certification or equivalent certification. Requirements • Exceptionally strong technical background in key aspects of IT infrastructure, including enterprise applications, data centers, databases, storage, networks and all types of servers • Excellent communication and influential skills • Excellent multi-matrix management, to delivers required outcomes, working with teams that are not directly managed by the Capacity Manager • Hands-on experience in capacity monitoring and planning methodologies • Ability to multi-task and shift priorities • Ability to work collaboratively with multiple technology teams within the IT and business organizations • Enhanced knowledge of VMware and other virtual server environments • Working knowledge of one or more of the following technologies: *NIX, Windows, SQL queries, Oracle, Web Servers, SAN/NAS, LAN technologies and network protocols • Extensive experience in creation of infrastructure capacity assessments • Extensive knowledge of budgeting and math to support forecasting, statistical analysis and modeling • Ability to deliver against aggressive deadlines • Dynamic personality who can work successfully in a diverse environment • Experience working with a distributed workforce • Experience with one or more service and capacity management tools such as ServiceNow, Trellis, OnCommand Insights, BMC TrueSight capacity optimizer, Vmturbo, vRealize, ADDM and NETMRi

Qualifications


Qualifications • MS in Computer Science or related field • Minimum 10 years work experience in the technology field • ITIL Foundations 3 certification. • ITIL Planning, Protection, and Optimization certification or equivalent certification.

Additional Information

Pyramid Consulting, Inc.

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