What are the responsibilities and job description for the Desktop Support Technician position at Pyramid?
Job Summary
We are seeking a skilled Desktop Support Technician to join our team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software.
Responsibilities
- Install, diagnose, repair, maintain, and upgrade hardware and software as needed
- Troubleshoot desktop and laptop issues for end-users
- Set up and configure new equipment
- Collaborate with the IT team to ensure smooth operation of all systems
- Manage user accounts, permissions, email configurations, and directories
- Maintain IT inventory and documentation
- Provide technical support for VPN connectivity, network issues, and system backups
Skills
- Proficiency in IT infrastructure, including network administration and LAN technologies
- Knowledge of Jira ticketing system for issue tracking and resolution
- Familiarity with TCP/IP networking protocols and DNS configuration
- Experience in supporting Mac OS and Windows operating systems
- Strong understanding of desktop support best practices
- Ability to manage computer systems efficiently
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analysis and prepares reports on system problem trends and issues.
- Troubleshoot user accounts
- Understanding of SCCM, VPN, Azure, O365, Windows 10 & 11
Job Types: Full-time, Contract, Temporary, Temp-to-hire
Pay: $24.49 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Morning shift
Experience:
- Desktop support: 5 years (Preferred)
- iOS: 3 years (Preferred)
- Windows: 3 years (Preferred)
- SCCM: 3 years (Preferred)
Work Location: In person
Salary : $24 - $30
