What are the responsibilities and job description for the Desktop Support Technician position at Pyramid?
Overview
We are seeking a skilled Desktop Support Technician to join our team. The ideal candidate will have a passion for technology and providing excellent customer service.
Responsibilities
- Provide technical support to end-users for hardware and software-related issues
- Install, configure, and troubleshoot desktop systems, mobile devices, and software applications
- Analyze and resolve technical problems with a sense of urgency
- Collaborate with the IT team to ensure smooth operation of the organization's IT infrastructure
- Assist in network administration tasks as needed
- Conduct software troubleshooting to diagnose and resolve issues promptly
Skills
- Proficiency in Windows and Mac OS environments
- Strong knowledge of Microsoft Office Suite
- Familiarity with computer networking principles
- Excellent communication skills to interact effectively with end-users
- Ability to analyze technical problems and implement solutions efficiently
- Experience in network administration is a plus
- Prior exposure to IT infrastructure and software troubleshooting
Job Types: Full-time, Contract, Temporary, Temp-to-hire
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Morning shift
Experience:
- Desktop support: 2 years (Preferred)
- Active Directory: 1 year (Preferred)
- Windows: 1 year (Preferred)
- Computer hardware: 1 year (Preferred)
Work Location: In person
Salary : $20 - $22
