What are the responsibilities and job description for the VoIP Technician position at Pyramid?
Overview
We are seeking a skilled Technician to join our dynamic team. The ideal candidate will possess a strong technical background and be adept at troubleshooting and resolving issues related to computer hardware, networking, and telecommunications. This role involves working both independently and collaboratively in various environments, including data centers and field service locations. The Technician will play a crucial role in ensuring the smooth operation of our systems and providing exceptional customer service.
Duties
- Install, configure, and maintain networking equipment such as Cisco routers and Avaya systems.
- Troubleshoot and resolve hardware and software issues for clients on-site or via telecommunication.
- Conduct regular maintenance checks on LAN systems to ensure optimal performance.
- Provide technical support to customers, addressing inquiries and resolving issues promptly.
- Collaborate with team members to implement solutions for data center operations.
- Document all service calls, repairs, and maintenance activities accurately.
- Stay updated on industry trends and advancements in technology to enhance service delivery.
Skills
- Proficiency with Juniper networking equipment is preferred.
- Strong understanding of computer hardware components and their functions.
- Experience in field service operations with a focus on customer satisfaction.
- Knowledge of LAN setup and management.
- Familiarity with telecommunication systems, including Avaya technology.
- Excellent problem-solving skills with the ability to work under pressure.
- Strong customer service orientation with effective communication skills.
Join us as a Technician where your expertise will contribute to our commitment to excellence in technology services!
Job Types: Full-time, Contract, Temporary
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- VoIP: 4 years (Preferred)
- Telecommunication: 3 years (Preferred)
- gateway: 2 years (Preferred)
- SIP: 2 years (Preferred)
Work Location: In person
Salary : $25 - $30
