What are the responsibilities and job description for the Director of Rooms position at Q Center?
Q Center is looking for a Director of Rooms to join our team!
Job Summary
The Director of Rooms will oversee the daily guest operations of Q Center, ensuring the organization is managed and performing efficiently and effectively. This position provides vision, leadership, strategic direction and development of the Guest Services, Housekeeping, and Safety & Security, departments to drive financial success and client and guest satisfaction. They will work with department leaders to establish goals and objectives that align with the overall property goals and objectives.
This position is on-site, with a schedule that will require Sunday-Thursday some weeks. The typical schedule is 8:30am-6:30pm, and 12pm-10pm on Sundays.
Starting rate for this position is $130,000/year.
Benefits
- Paid time off
- 401(K) with employer match
- Holiday Pay
- Medical, Dental and Vision Insurance with Wellness Credits
- Employee Assistance Program
- Basic Life, AD&D
- Disability Benefits
- Employee Meals
Education & Experience
- High School diploma or equivalent and/or experience in a related field required.
- Minimum of 5 years of supervisory experience required.
- Minimum of 7 years of progressive experience in hospitality management; or a 4-year college degree and at least 3 years of related experience required.
- Proficient computer knowledge/skills required.
Physical Requirements
- Flexible, weekends and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Fundamental Requirements
- Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
- Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
- Establish quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluatedand identify opportunities for improvement.
- Collaborate with executive leadership to develop and meet Q Center’s goals while supplying expertise and guidance on operations projects and systems.
- Review, analyze, and evaluate business procedures.
- Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
- Ensure that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, purchasing, hardware acquisitions, and facilities are in line with Q Center’s business plan and vision.
- Ensure work environments are adequate and safe.
- Establish and maintain relationships with third parties/vendors, overseeing and managing vendor contracts.
- Keep abreast of market trends and competitor activities.
- Develop and maintain complete knowledge of and comply with all departmental policies/service procedures and Standard Operating Procedures.
- Interview candidates for open department management positions and follow standards for hiring approvals.
- Organize and oversee the work and schedules of departmental managers and/or supervisors.
- Conduct associate performance reviews in accordance with Q Center standards.
- Motivate, coach and counsel all department management according to Q Center Policy.
- Establish and administer department budgets, developing short term and long term financial and operational plans that support the overall objectives of Q Center.
- Plan, direct, control, implement, evaluate, monitor, and forecast budgets and cost of sales to achieve financial objectives.
- Communicate and explain new directives, policies, or procedures to managers; for major changes, meet with entire staff to explain changes, answer questions, and maintain morale.
- Improve associate and guest satisfaction through policy and procedural changes.
- Lead coordination and integration of efforts among departments to produce better communication, smoother workflow, and more cost-effective business processes.
- Project a positive image of the organization to associates, guests, industry, and community.
- Perform other related duties as assigned.
- Monitor performance of Q Center through analysis of customer and client satisfaction systems and financial reports; recommend or initiate corrective action to enhance performance.
- Develop, maintain and strengthen client relationships, learning the needs of the clients and developing plans to meet them.
- Respond to all associate, client and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
- Solicit feedback to drive continuous improvement in client and guest satisfaction.
- Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management.
- Oversee and manage the daily operations in Guest Services, Housekeeping, and Safety & Security, as business requires. Supervise personnel by motivating, training, coaching and counseling associates, communicating job expectations and appraising their performance.
- Leverage strong functional leadership and communication skills to influence and encourage the executive leadership to develop and meet Q Center’s goals while supplying expertise and guidance on operations projects and systems.
The Q Center:
Q Center is more than a conference center – it’s an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000 square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi-talented team and event space makes us one of the Midwest’s premier special event venues!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
EEO is the Law Supplement Notice Pay Transparency
If you require a reasonable accommodation to complete an application, please email your request to careers@qcenter.com and provide the job title to which you are applying.
Salary : $130,000
