What are the responsibilities and job description for the Carryout Specialist position at Q39 BBQ Restaurant?
Base Rate of $6.88 per hour tips
Summary
Provide friendly, responsive service to create an exceptional carryout experience for all guests. This includes taking orders, answering questions, making recommendations, processing transactions on POS, organizing and assembling orders, closing transactions, and provide assembled orders to guests for carry-out. The specialist also sets up, maintains, cleans, and closes the carryout area of the restaurant.
Duties and Responsibilities
- Answer phones professionally and assist guests with orders and provide other appropriate service.
- Work with other carry-out team members to manage the flow of orders, answering the phone, and assisting guests in person.
- Follow all Carry Out procedures to maintain quality consistent guest experience.
- Performs light housekeeping duties: carry out waiting area and patio.
- Frequently monitor and observe online orders, quote times and food quantity with the kitchen to ensure guests receive their orders without interruption.
- Contribute effectively to the Carry out team to ensure the smooth and efficient operations and excellent guest experiences. This includes filling in and assisting fellow teammates.
- Prepare carry out stations for service at the beginning of shift, perform side work as assigned, keep service areas stocked and clean, and transition smoothly to next specialist when shift has concluded.
- At the end of the business day, clean and close carry out stations per Q39 procedures.Follow equipment maintenance and advise managers of any equipment or supply issues
Minimum Qualifications
- 1 year server experience at a full service restaurant.
- Experience with Micros POS or similar and tablet.
- Ability to work in fast paced environment while maintaining service accuracy and interacting
- Demonstrate basic knowledge of restaurant service procedures and functions.
- Ability to communicate effectively with the public and other employees.
Salary : $7
