Premium Host

Challenge yourself in a role where you will take ownership and contribute to the overall success of Qantas Multiple full-time and permanent positions available Based in London At Qantas, our beliefs guide the way we work, always staying true to our customers and this iconic brand. Together we will achieve a seamless customer experience. Our customers come first. We’re constantly challenging ourselves to re-imagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are. In your new role as Premium Host, you will provide exceptional customer service with an emphasis on delivering personalised premium service to Qantas First Class, Chairman's Lounge, Platinum, Gold Frequent Flyer Members and Major Corporate Accounts ensuring an effortless and superior travel experience through the airport environment for Qantas First and Premium passengers. You will demonstrate a positive and analytical approach to problem solving and ability to produce results within tight timeframes. You’ll have: Minimum of 2 years in an airport operation business Knowledge of arrival and departure procedures and formalities. Knowledge in all aspects of the Qantas Frequent Flyer Program, other recognition and loyalty programs such as Chairman's Lounge, Qantas Club benefits and entitlements. Understanding of the Aviation Legislation requirements as they pertain to Qantas and the ability to ensure implementation of the robust corporate processes and procedures to ensure Airport compliance. Proficient use of the Qantas Check-in system (desirable). Willing to be trained in all aspects of operational, safety, security, dangerous goods and emergency policies and procedures as outlined in various operational manuals Ability to assist premium customers with their baggage (within established OH&S guidelines) Highly developed interpersonal & relationship management skills with attention to detail and a positive approach to all aspects of the role. An ability to relate and communicate to all people equally – respectful of diversity and cultural differences Why Qantas? If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel. We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. You’ll also be eligible for private medical insurance and a health cash plan We love to travel: Enjoy heavily discounted air travel from the UK to Australia and within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together. Life in the Qantas Group is fast moving, challenging and always exciting. That’s because today we’re much more than an iconic airline. With 25,000 people in Australia and overseas across Airline, Operations, Freight, Customer & Digital, Loyalty and Technology, we’re as diverse as the people who work with us. Together we’re driving our success and maintaining our position as a world class organisation. As we engage our next generation, we continue to look for the passion, ambition and commitment that has always set us apart. Wherever you work across the Qantas Group, you’ll quickly discover that a role with us is much more than a job. In this dynamic environment, you’re encouraged to demonstrate initiative, embrace challenge and build your experience every day. Candidate privacy policy | Qantas