What are the responsibilities and job description for the People Operations Specialist position at QBE Americas, Inc.?
Primary Responsibilities
Continuous Improvement & Service Delivery Support
Review and evaluate all business processes and policies
Identify key priorities and make relevant improvements to ensure operational excellence and legislative compliance as well as ensuring they are fit for purpose
Identify and deliver service improvement activity across the function by employing process improvement methodologies and the application of innovative thinking
Support long term effectiveness of process improvements by working with leaders to establish, monitor and evaluate key performance indicators and support the development of best practices and procedures to align with team objectives
Monitor and support escalations for any issues impacting service delivery to the People function or to our customers (QBE employees)
Support the review and testing of changes or enhancements to Workday (people information system) impacting our division
Collaborate with both global and local teams
Risk Management
Undertake the day-to-day identification, measurement, mitigation and reporting of risks in accordance with the Risk Management Framework requirements
Report issues and manage the entry and update process into the risk and controls system
Coordinate review of existing issues and incidents to ensure they are being managed in line with risk management standards (i.e. root cause analysis, remediation, etc.)
Communicate with the Risk Partner to ensure quality of issue documentation, root-cause analysis, rating, cross-functional dependencies, legal/compliance engagement, risk treatment action plans and appropriateness of target dates
Support the identification of key risks and proper escalation where there are control gaps by ensuring the control environment is both designed and operating effectively
Serve as point of contact for the regulatory compliance matters impacting the team
Required Education
Bachelor's Degree or equivalent combination of education and work experience
Necessary Qualifications include:
Tertiary Degree or equivalent combination of education and work experience.
Preferred Competencies/Skills
Deliver quality service and meet service level agreements
Adapt and be flexible in a complex changing environment
Prioritize interests of the company and community during decision-making
Proven interpersonal and relationship building skills across the organization
Act with a sense of urgency
Build and maintain professional networks and channels of communication inside and outside the organization
Establish a high degree of trust and credibility with others
Organizational agility and creative problem solving to overcome obstacles and objections
Insightful judgment to make sound decisions
Maintain confidentiality and utilize discretion internally and externally
Work independently with little supervision or direction
Preferred Experience
Risk, Compliance or Data Analyst experience
Preferred Knowledge
Business acumen
Advanced working knowledge of applicant tracking systems, digital and virtual platforms to attract, engage and build rapport with potential candidates
Advanced working knowledge of candidate management databases, such as Workday
Principles and procedures for executive recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems
Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.
QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:
Hybrid Working - a mix of working from home and in the office
22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
Competitive 401(k) program with company match up to 8%
Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
Tuition Reimbursement for professional certifications, and continuing education
Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community
To learn more, click here: Benefits | QBE US.
Why QBE? What if you could have a positive impact - at work and in the world?
At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.
Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact.
Join us now, so you can be part of our success - and we can be part of yours!
https://www.linkedin.com/company/qbe-north-america/
Commitment to Diversity
At QBE, we are deeply committed to fostering an inclusive workplace where each person is valued and respected for their authentic selves. If you require any assistance, such as alternative interview accommodation during the recruitment process, please do not hesitate to inform our Talent Acquisition team.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
US Only - Travel Frequency
Frequent (approximately10 trips annually)
US Only - Physical Demands
General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.
US Only - Disclaimer
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
Individual Contributor
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Skills:
Collaboration Tools, Communication, Critical Thinking, Customer Service, Employee Relations Law, Human Resources (HR), Human Resources Policies, Intentional collaboration, Labor and Employment Law, Managing performance, Problem Solving, Process Improvements, Risk Management, Succession Planning, Talent AcquisitionApplication Close Date: 30/04/2025 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Equal Employment Opportunity
The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.
