What are the responsibilities and job description for the Customer Service Representative - Entry Level position at QCC?
We are seeking a motivated and enthusiastic Entry-Level Customer Service Representative to join our client, a leading event marketing firm. This is an excellent opportunity for individuals passionate about customer service, communication, and event coordination. As a Customer Service Representative, you will play a key role in ensuring an exceptional experience for clients, attendees, and partners, while supporting the firm's marketing and event initiatives.
Key Responsibilities:
- Provide exceptional customer service to clients, event attendees, and partners.
- Assist in answering customer inquiries and resolving issues in a timely and professional manner.
- Support the event marketing team by coordinating event details and managing client expectations.
- Help in the preparation and distribution of event materials and promotional content.
- Assist with event logistics and ensure smooth execution of on-site activities.
- Collaborate with internal teams to ensure client satisfaction and seamless event operations.
- Monitor customer feedback and report on customer service trends to improve strategies.
- Maintain accurate records of client interactions and follow-up actions.
Qualifications:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive attitude.
- Ability to work well in a team environment and adapt to changing needs.
- Strong attention to detail with excellent organizational skills.
- Positive and friendly demeanor with a customer-first mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.