What are the responsibilities and job description for the Entry Level Customer Service Representative position at QCC?
Our client, a fast-growing event marketing firm, is seeking a Customer Service Representative to join their expanding team. This entry-level position offers the opportunity to start your career in a fast-paced environment, with the chance to develop valuable skills and gain hands-on experience in customer service and event marketing.
Key Responsibilities:
- Provide exceptional customer service to clients by addressing inquiries, resolving concerns, and ensuring customer satisfaction.
- Assist in managing customer relationships to build long-term partnerships and contribute to the success of marketing campaigns.
- Collaborate with the marketing and event teams to ensure client needs are met during events, promotions, and marketing initiatives.
- Support event logistics and customer interactions at promotional events, ensuring smooth operations and client engagement.
- Track customer feedback and assist in making recommendations to improve service and customer experiences.
- Document customer interactions, maintaining detailed records of inquiries, requests, and outcomes.
Qualifications:
- High School diploma or equivalent (Bachelor’s degree is a plus but not required).
- Strong communication skills, both verbal and written.
- Excellent interpersonal skills with the ability to interact with a diverse group of customers and team members.
- Problem-solving mindset with the ability to handle customer concerns and find solutions.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Attention to detail and excellent organizational skills.
- Team-oriented with a willingness to contribute to collective goals.
- Positive, professional attitude and a strong desire to learn and grow in the customer service field.
Benefits:
- Competitive salary with opportunities for performance-based bonuses.
- Paid training and career development programs.
- Opportunity for growth within the company, with potential advancement to higher-level roles.
- Supportive, collaborative work environment with a strong team culture.
- Hands-on experience in event marketing and customer service, working with high-profile clients.
- Industry education and continual learning opportunities to help you advance in your career