What are the responsibilities and job description for the Director Risk Operations position at Qcells North America?
Description
POSITION DESCRIPTION :
EnFin's Director of Operational Risk will foster a culture of compliance and ethics within the organization to ensure optimal growth, minimal risk and drive down loan default rates. Streamline and implement standards for operational excellence to enhance efficiency, productivity, and quality. The Director of Operational Risk is required to encourage employee suggestions and feedback; foster a culture of continuous improvement and continuously monitor and improve quality standards for internal teams and external partners to reduce risk and increase efficiency.
This position will be based out of one of our offices in Irvine, CA; San Francisco, CA; or Teaneck, NJ, with a potential in-office schedule set at the direct manager's discretion in accordance with the company policies and procedures. Remote work may be considered for exceptional cases.
RESPONSIBILITIES
- Identify, assess, and prioritize commercial risks that may impact business operations, financial performance, or reputation.
- Collaborate with Compliance and Sales to assess difficult cases where an objective perspective is required for resolution.
- Review O&M quotes with the Remediation Project Manager and responsible for approving O&M remittance and relevant QAQC.
- Responsible for process development including (but not limited to) streamlining workflow in CRM; develop warranty workmanship process for Enfin and relevant official notification for channel partners and O&M providers.
- Set targets and benchmarks for continuous improvement.
- Regularly review and refine operational processes to ensure success.
- Develop and implement fraud detection strategies; develop and maintain fraud detection tools and systems; O&M standardization for orphaned projects; assess current controls and provide recommendations for enhancements.
- Ensure controls are aligned with regulatory requirements and industry standards. In doing so, establish new controls to address emerging risk and potential threats.
- Conduct audits and assessments to evaluate control effectiveness; identify potential gaps and implement new strategies to implement mitigation measures.
- Establish a QARS committee and collaborate with law enforcement (if necessary).
- Collaborate with compliance teams to develop and implement policies and procedures.
- Provide regular reporting to senior management on fraud, O&M and RM activities.
- Lead the special investigation team and oversee the investigation and resolution of compliance issues between channel partners and EnFin. Communicate final recommendations to executive management.
- Negotiate pricing with installers, suppliers and O&M providers.
- Onboard new O&M partners for orphaned customers.
- Collaborate with cross functional teams to resolve technical and operational challenges.
- Schedule regular meetings, discussions, and teleconferences to strengthen the relationship with our stakeholders.
- Ensure all customers' concerns or escalations promptly, professionally, and accurately.
- Regulatory affairs
Stay up to date on regulatory changes and updates.
REQUIRED QUALIFICATIONS
PREFERRED QUALIFICATIONS
Hanwha Q CELLS America Inc. ("HQCA") is a Qcells company, one of the world's largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.
The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job's minimum qualifications.
You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.
J-18808-Ljbffr
