Help Desk Support Technician

Description

POSITION DESCRIPTION:

We are seeking a diligent and customer-oriented Help Desk Support Technician to join our team in Irvine, CA. The ideal candidate will provide essential IT support services to our diverse user base, ensuring smooth operations and resolving technical issues efficiently. This role is pivotal in maintaining our IT infrastructure and supporting end-users with their daily IT needs. This position reports to the Director of PI & Digital, or another management personnel that the President of the Company may designate. This position is located in Irvine, CA and working hours are Monday through Friday, from 8:00am to 5:00pm or 9:00am to 6:00pm local time. This position is expected to travel up to 5%.

Responsibilities

• Respond to incoming support requests via phone, email, or ticketing system promptly and professionally.
• Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity for end-users.
• Provide guidance and assistance to users in navigating various IT systems and applications.
• Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
• Perform system upgrades and software installations as required.
• Collaborate with other IT team members to escalate and resolve complex technical issues.
• Document support activities, resolutions, and troubleshooting steps for future reference.
• Conduct user training sessions on basic IT functions and applications.
• Maintain inventory of IT assets and equipment, ensuring accuracy and timely updates.
• Adhere to IT policies, procedures, and security protocols to safeguard company data and resources.
• Stay updated on emerging technologies and industry trends to enhance technical knowledge and skills.
  
  

Required Qualifications

• High school diploma or equivalent; bachelor’s degree in computer science or related field preferred.
• Proven experience (2 years) in a help desk support role or similar IT support position.
• Strong proficiency in troubleshooting hardware, software, and network issues.
• Experience with Microsoft Office 365 administration and support is highly desirable.
• Familiarity with Windows and Mac operating systems.
• Excellent communication and interpersonal skills with a customer-centric approach.
  
  

PHYSICAL DEMANDS

• Stationary Position: frequently remains stationary up to 90% of the time and sitting up to 8 hours in a day
• Move/Traverse: infrequently bend, stand, stoop and/or walk
• Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 10 pounds
• Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with employees, coworkers, and all personnel matters; must be able to exchange accurate information in these situations
• Sight: frequent use of sight to detect images on computer, office documents, and office objects near and far
• Climb: occasionally ascends/descends on stairway to get to office upper and lower floors
• Travel: up to 5% as needed
  
  

WORK ENVIRONMENT

• Regular professional, office business setting
• Noise level ranges from low to moderate (if in office setting)
• Noise level ranges from moderate to high (if on construction worksite)
  
  

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

Physical, Mental & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity(F = Frequently, O = Occasionally, N = Never)

Typing

F

Handling

F

Reaching

F

Agility(F = Frequently, O = Occasionally, N = Never)

Turning

F

Twisting

F

Bending

O

Crouching

O

Balancing

N

Climbing

N

Crawling

N

Kneeling

N

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

• This target salary range is for CA positions only and should not be interpreted as an offer of compensation.
  
  

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