Partner Advisor

Description

Position Description:

This Partner Advisor will manage client relationships, analyze customer inquiries, and be the main point of contact to our business partners across the organization. This is a high-visibility roleona fast-growing team with an opportunity to support and contribute to the business's operations. This employment opportunity is eligible for remotework,however, Hybrid or Onsite work may berequiredfor candidatesresidingwithin a commutable distance to any of our corporate offices in the following locations: Las Vegas, NV, San Francisco, CA; Irvine, CA; and Teaneck, NJ.

Responsibilities

• Build andmaintainrelationships with business partners
• Exercise discretion and independent judgement to resolve customer issues and provide ongoing relationship support and respond to inquiries about products, prices, availability, product uses, and credit terms, and check for partner’s understanding and acceptance.
• Projectmanagekey platform enhancements by developing business requirements and interfacing withEnFinenterprise stakeholders.
• Establish andmaintaingood rapport with all customers in a positive manner andanticipatetheir needs.
• Understand trends, analysis, data and manage business partner rewards and engagement programs.
• Identifyopportunities for future business development and expansion.
• Manage and update sales change orders
• Maintain knowledge of the organization’s products, services, and customer service policies and update procedures as needed.
• Demonstrate agility amidst platform issues and communicate issues with partners in a sophisticated manner.
• Plan and execute business initiatives to improve efficiency in the sales operation under general supervision of Director of Operations
• Prepare project and productivity reports and ensure compliance with quality and safety requirements.
• Develop andmaintaininternal and external communication channels.
• Analyze and advise on employee, labor, vendor, and supplier contracts.
• Perform risk analysis to mitigate and manage risks.
• Analyze consumer and competitor behavior through record keeping of voice of customer report
• Assistexecutive leadership in managing productroll-outs, customer communication, and new business development.
  
  

Required Qualifications

• 1-2 years and/or equivalent combination of both education and experience, educational degree/preference. BA of business administration or similar.
• Results-oriented and proactive team player with good business acumen.
• Familiarity with customer-relationship management (CRM) software programs.
• Exceptional interpersonal skills toward efficiently communicating new business processes and procedures.
• Excellent organizational and multitasking skills.
• Experience working in a high-tech environment
• Ability tomaintaina calm and polite manner in stressful situations.
• Previousexperience working in sales operations or customer service industry.
• Advanced knowledge of business operations and project planning
• Proficiencyin analyzing budgets and preparing financial reports
• Exceptional ability toidentifyfuture business opportunities and mitigate compliance risks
  
  

Hanwha Q CELLS America Inc. (“HQCA”) is headquartered in Irvine, CA, and handles sales for the North American region. It is a subsidiary of Hanwha Q CELLS Co., Ltd., one of theworld´s largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules. It is headquartered in Seoul, South Korea (Global Executive HQ) andThalheim, Germany (Technology & Innovation HQ). Through its growing global business network spanning Europe, North America, Asia, South America, Africa, and the Middle East, the company provides excellent services and long-term partnerships to its customers in the utility, commercial, government, and residential markets. Hanwha Q CELLS is a flagship company of Hanwha Group, a FORTUNE Global 500 firm, and a Top 8 business enterprise in South Korea. HQCA recentlyacquiredGeli, a leading developer of Energy Management System software for energy storage, solar, and other renewable resources.

Physical, Mental & Environmental Demands

Tocomply withthe Rehabilitation Act of 1973 the essential physical,mentaland environmental requirements for this job are listed below. These are requirementsnormally expectedto performregularjob duties. Incumbent must be able to successfully performall ofthe functions of the job with or without reasonable accommodation.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity (F = Frequently, O = Occasionally, N = Never)

Typing

F

Handling

F

Reaching

F

Agility (F = Frequently, O = Occasionally, N = Never)

Turning

F

Twisting

F

Bending

O

Crouching

O

Balancing

N

Climbing

N

Crawling

N

Kneeling

N

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

• This target salary range is for CA positions only and should not be interpreted as an offer of compensation.
  
  

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