What are the responsibilities and job description for the QSS Service Manager position at Qcells North America?
Description
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
POSITION DESCRIPTION :
The QSS Service Manager is responsible for providing day-to-day coordination with the post-design process and construction for the installation, maintenance, alteration, repair, and / or replacement of Qcells’ energy products in the capacity of supervision, mentorship, and guidance. This position reports to the Director, Asset Management & Financial Ops, or another member of senior leadership that the President of the Company may designate. While this employment opportunity is eligible for remote work, hybrid or onsite work may be required for candidates residing within a commutable distance from any of our offices in Irvine, CA; San Francisco, CA; and Teaneck, NJ.
RESPONSIBILITIES
- Review and approve operations and maintenance activities for QSS’s TPO fleet.
- Develop KPIs for monitoring and tracking asset performance.
- Report on performance guarantee liability and fleet performance.
- Recommend ways to ensure assets perform as expected.
- Give feedback to the QA / QC team and QSS leadership.
- Monitor field service durations and completions.
- Ensure asset records are kept up to date.
- Special projects as needed.
- Exercise independent judgment and discretion in the customary and regular management of the installation team to meet departmental goals via appropriate allocation of workload, effectively managing resources, and tracking goals with regards to safety, quality, and efficiency.
- Participate in recruiting, onboarding, and training of new team members.
- Provide professional career development and training for your team including but not limited to, weekly meetings, 1 : 1 coaching sessions, constructive reviews, supporting and promoting top talent into future leaders.
- Represent Qcells in a professional and responsible manner when communicating with others both inside and outside the company.
- Implement, monitor, and enforce adherence to quality and safety policies including onsite safety and quality audits. Utilize daily reporting tools to ensure jobs are correctly categorized and take ownership of all projects.
- Develop and maintain strong working relationships with peers and stakeholders across the organization. Coordinate the most cost-effective field installation process, construction methods, and materials for all installation projects.
- Collect feedback and work with leadership to address escalations from staff, subcontractors, other departments, and customers in order to maintain exceptional customer experience at all times.
REQUIRED QUALIFICATIONS
Hanwha Q CELLS America Inc. (“HQCA”) is headquartered in Irvine, CA, and handles sales for the North American region. It is a subsidiary of Hanwha Q CELLS Co., Ltd., one of the world´s largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules. It is headquartered in Seoul, South Korea (Global
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