Customer Servicing Analyst

Description

POSITION DESCRIPTION :

The Customer Servicing Analyst will support the Vendor Management team by working directly with vendors and internal partners on loan level inquiries, audit support, project support, analytics, vendor oversight tasks and policy and procedure maintenance.  This is a high-visibility role in a fast-growing team with an opportunity to contribute to the business's operations from pre-funding through loan servicing and collections processes.

This position will be based out of one of our offices in Irvine, CA; San Francisco, CA; or Teaneck, NJ, with a potential in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures. Remote work may be available for exceptional cases.

RESPONSIBILITIES

• Produce scorecard analytics for third party partnerships to aid in performance management and capacity planning.
• Partners with internal and vendor personnel on loan level inquiries requiring internal assistance and coordination.
• Complete account level audits and reviews, including call listening, to aid in vendor oversight.
• Create and maintain applicable policies and procedures.
• Research and gather evidence and samples for audits.
• Provide outreach, follow up support and documentation to assist with new and ongoing projects.

REQUIRED QUALIFICATIONS

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions.  Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services.  We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS :

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity (F = Frequently, O = Occasionally, N = Never)

Typing

Handling

Reaching

Agility (F = Frequently, O = Occasionally, N = Never)

Turning

Twisting

Bending

Crouching

Balancing

Climbing

Crawling

Kneeling

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

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