Product Manager (Georgia)

Description

POSITION DESCRIPTION :

The Product Manager will collaborate with other teams, such as product management, sales, marketing, R&D, quality, manufacturing, legal, etc. This role is responsible for PV module-related topics in the North American markets, including compatibility, bankability, listing, pre-sales, warranty service, site troubleshooting, voice of customer surveys, etc. This position will report to the Head of PV Solutions Engineering, or another senior management the President of the company assigns. This position requires commuting to Dalton, GA or Cartersville, GA on a as needed basis and requires 20% travel to Irvine or the Santa Clara / Bay Area, CA.

RESPONSIBILITIES

• Finding technical solutions for product and customer-related problems.
• Own the bankability, listing, technical pre-sales, voice of customers surveys, and other assigned engineering topics in the North American markets
• Align with the global internal organizations (global R&D, global product management, global quality management, etc) and factories on technology roadmap, product offers, product features, and product introduction timelines
• Own the product introduction process in the North American markets, including product listing, third-party qualification, product document preparation, and training materials for both internal and external use.
• Responsible for proactive actions to ensure problem-free product sales and delivery.
• Provide timely and customer-centric actions in case of customer queries, complaints, and claims
• Provide product training and promote Qcells North America solutions to customers and the sales team; represent Qcells North America at trade shows and conferences
• Anticipate and identify technical and customer relationship issues. Inform or escalate appropriately to management and formulate solutions in collaboration with other teams.
• Perform hands-on engineering or other assigned tasks as an individual contributor when needed.
• Stay up to date on PV technologies and industry trends by taking part in technical meetings and industry shows

REQUIRED QUALIFICATIONS

Hanwha Q CELLS America Inc. (“HQCA”) is headquartered in Irvine, CA, and handles sales for the North American region. It is a subsidiary of Hanwha Q CELLS Co., Ltd., one of the world´s largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules. It is headquartered in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ). Through its growing global business network spanning Europe, North America, Asia, South America, Africa, and the Middle East, the company provides excellent services and long-term partnerships to its customers in the utility, commercial, government, and residential markets. Hanwha Q CELLS is a flagship company of Hanwha Group, a FORTUNE Global 500 firm, and a Top 8 business enterprise in South Korea. HQCA recently acquired Geli, a leading developer of Energy Management System software for energy storage, solar, and other renewable resources.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS :

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity (F = Frequently, O = Occasionally, N = Never)

Typing

Handling

Reaching

Agility (F = Frequently, O = Occasionally, N = Never)

Turning

Twisting

Bending

Crouching

Balancing

Climbing

Crawling

Kneeling

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

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