Physical Security Specialist

About the role

We are seeking an experienced Physical Security Specialist in security systems to take an embedded role in a client team in DFW, Texas. The team forms part of a regional support team and assists with the successful mobilisation and delivery of access control & CCTV projects across the client’s portfolio.

The role will support enterprise-level application implementations and troubleshooting. A key requirement is the ability to multi-task and work within a fast-paced and dynamic environment. The role is a hybrid position with 3 days required at our clients' site.

What you will do

• Conduct the programming, testing, and commissioning of the physical security systems, including access control, video management, and intrusion detection systems as needed.
• Liaises with QCIC programmers for any additional programming needs for project works, testing, and commissioning of the physical security systems, including access control, video management, and intrusion detection systems as needed and when required.
• Works directly with managers and clients to ensure any site changes or additions are tested and commissioned in line with BAU activities.
• Interacts with all ticketing systems to lodge, track, and escalate security systems issues and requests from report to resolution.
• Coordinates with site leads, corporate IT, and other relevant teams to drive resolution for all tickets.
• Interfaces and leads coordination efforts with the client IT/ DT (Digital Technology) team for all required IT hardware, cabling, and network needs.
• Configures new devices onto existing systems and liaises with Q-Net and/or QCIC for additional support and triage as needed.
• Conducts special projects and duties as assigned by the client managers.
• Evaluate physical security controls to provide guidance on site security posture in comparison to global Security standards and propose remediation for security vulnerabilities or other areas where the site could benefit from technology improvements.
• Provides project management oversight and plays the role of liaison between site focal points.
• Supports initial project scoping for real estate and facilities-led decision points.
• Oversees all security technology application administration and troubleshooting.
• Conducts site project assessments and analysis for standard compliance by site, and integrator installation standards.
• Evaluate use cases for security technology solutions for end customers, working with integrators to define and recommend NIST / DFARS-compliant solutions

What we are looking for

• This position requires a minimum of no less than 3 years of relevant experience in the client-specified security management system platforms.
• Extensive experience in physical security applications such as CCURE 9000 access control, Genetec/FLIR/AXIS camera surveillance, and Aiphone intercom system.
• Recognised industry certifications and accreditations in the relevant security systems are of benefit.
• Extensive experience in performing initial triage and troubleshooting of the security systems to reach timely resolution of on-site issues.
• Excellent interpersonal skills with the ability to influence and interact across a matrix environment.
• Excellent written and oral communication skills, with demonstrated experience/skill in communicating across different channels and with various levels of business leadership.
• Experience and in-depth functionality knowledge of security technologies inclusive of access control, intrusion detection, and camera surveillance systems required.
• Experience in project management in one of the functional areas of physical security, facilities, digital technologies, etc. is preferred.
• High ethical standards and excellent judgment, discretion, and diplomacy, with the ability to handle highly confidential and sensitive information.
• Ability to self-direct and motivate in a team-oriented, collaborative environment.
• Ability to stay detail-oriented and manage multiple priorities in a fast-paced environment.
• Have or possess the ability to obtain OSHA 30 certification.
• The position is only available for US Citizen residing in the US.
• Ability to work at height.
• If U.S. Department of Defense (DoD) Security Clearance is not currently held, then the ability to obtain it at a later date must be possible.

NB: The successful candidate will be required to pass our security screening procedures and those required by our client(s) if necessary.