What are the responsibilities and job description for the Digital Banking Specialist position at QCR Holdings, Inc.?
Job Type
Full-time
Description
TITLE: Digital Banking Specialist
JOB FAMILY: Digital Banking
DEPARTMENT: Payments & Digital Operations
PAY GRADE & FLSA: 4 Non - Exempt
Job Summary
The Digital Banking Specialist role is responsible for performing product support duties and assisting Treasury Management and the Bank Solutions Technology Product Managers, as directed. This position will provide a full range of professional, technical, and general support to internal customers, vendors, and bank personnel.
Essential Functions
Knowledgeable in all commercial products supported by Digital Banking Solutions (including, but not limit to, commercial online and mobile banking, remote deposit and mobile capture, positive pay, e-statements, commercial bill payment service, account analysis, lockbox, and anything related to the product implementations on the banking core system)
Validates all paperwork, agreements, and maintenance forms are complete and have the proper information and required signatures for accounts and users being onboarded to the various commercial applications and products. This includes the verification of proper documentation and compliance of all ACH, deposit capture and wire activities
Implements and maintains all commercial products, services and accounts for the customers, including the setup of clients in the various treasury management applications, such as, but not limited to, core, ACH risk management systems and the various interfacing applications, monitoring and changing ACH, remote deposit capture and wire exposure limits (temporary revisions, as well as permanent), as necessary
Verify account analysis fees and provide back up support for monthly opening and closing of the analysis fee cycle.
Assists in implementing, testing, and maintaining all commercial banking applications for maintenance verification and archival.
Downloads daily audit reports from the various treasury management applications for maintenance verification and archival
Provides necessary information to Treasury management and Internal Audit as needed for audits, exams, etc.
Researches, troubleshoots, and answers support questions for Treasury management and bank personnel.
Coordinates and facilitates all communication with Treasury Management, their customers, the vendors and other internal staff during a reported outage of commercial application. Must follow protocol and prescribed timelines for determining the proper mitigation steps for any transactional activity. Takes all action necessary to avoid the possibility of operational or systemic breakdown that would result in a financial loss to the banks or their customers
Troubleshoots all vendor-related issues, opening cases with the vendors, tracking status and ensuring timely resolution to problems.
Assists in the conversion and de-conversion efforts within the company, including but not limited to data validation, testing, planning, training, and data entry. Conversion related efforts may occur outside of normal business hours.
Trusted to work autonomously, performing a variety of time-sensitive tasks while ensuring accuracy of all functions performed within the department, included not limited to, maintenance, data entry, report review, and timely action for fraud-related processes.
Displays knowledge and adheres to applicable state laws, federal regulations, company policies, and department procedures.
Maintain a working knowledge of the financial industry, product offerings, and current issues that impact QCRH bank charters, correspondent banks, and the services they require to be delivered by their upstream relationship at QCRH.
Comply with all company or regulatory policies, procedures and requirements applicable to this position.
Foster and preserve a culture of inclusion.
Additional duties and responsibilities may be required to support the company’s mission, vision and values.
Qualifications
High school diploma (or equivalent) is required; associate or bachelor’s degree is preferred (or an equivalent combination of experience or education)
At least 2-4 years of experience in banking, operations, and/or digital banking is beneficial.
Must possess strong analytical, troubleshooting, and problem-solving skills, intuitively knowing how to research issues, investigate them and follow through to their inevitable conclusion and resolution.
Excellent customer service, utilizing effective oral and written communication skills and etiquette, is required.
Experience in writing formal procedural and training documentation and materials is beneficial.
Knowledge of NACHA Rules and Regulations is beneficial
Familiarity with commercial banking products and services and rely on experience and judgement to see plans/projects through to execution within required timelines is preferred.
Strong computer skills are preferred. Emphasis on worksheet experience, using multiple data sources and pivot tables.
Working Conditions
Duties are performed in a professional office environment.
Salary & Benefits
The following compensation and benefits information is provided pursuant to applicable pay transparency and compensation posting laws.
The minimum hourly range for this position is $16.15-$21.28 per hour. The actual starting salary will be based on qualifications and business needs and may vary, as permitted by applicable state law.
This position is a regular full-time position, and individuals employed as regular full-time are eligible for the following benefits subject to the terms, limitations and conditions of each benefit plan: Health, Dental, Vision, Life Insurance, Disability Insurance, FSA, HSA, 401K, Employee Stock Purchase Plan, Paid Time Off, Paid Holidays and additional Voluntary Supplemental Insurance.
At QCR Holdings, Inc. we are committed to fostering and preserving a culture of inclusion and strongly believe that it's our differences - of all kinds - that make our company and our communities better and stronger.
QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.
It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.
Full-time
Description
TITLE: Digital Banking Specialist
JOB FAMILY: Digital Banking
DEPARTMENT: Payments & Digital Operations
PAY GRADE & FLSA: 4 Non - Exempt
Job Summary
The Digital Banking Specialist role is responsible for performing product support duties and assisting Treasury Management and the Bank Solutions Technology Product Managers, as directed. This position will provide a full range of professional, technical, and general support to internal customers, vendors, and bank personnel.
Essential Functions
Knowledgeable in all commercial products supported by Digital Banking Solutions (including, but not limit to, commercial online and mobile banking, remote deposit and mobile capture, positive pay, e-statements, commercial bill payment service, account analysis, lockbox, and anything related to the product implementations on the banking core system)
Validates all paperwork, agreements, and maintenance forms are complete and have the proper information and required signatures for accounts and users being onboarded to the various commercial applications and products. This includes the verification of proper documentation and compliance of all ACH, deposit capture and wire activities
Implements and maintains all commercial products, services and accounts for the customers, including the setup of clients in the various treasury management applications, such as, but not limited to, core, ACH risk management systems and the various interfacing applications, monitoring and changing ACH, remote deposit capture and wire exposure limits (temporary revisions, as well as permanent), as necessary
Verify account analysis fees and provide back up support for monthly opening and closing of the analysis fee cycle.
Assists in implementing, testing, and maintaining all commercial banking applications for maintenance verification and archival.
Downloads daily audit reports from the various treasury management applications for maintenance verification and archival
Provides necessary information to Treasury management and Internal Audit as needed for audits, exams, etc.
Researches, troubleshoots, and answers support questions for Treasury management and bank personnel.
Coordinates and facilitates all communication with Treasury Management, their customers, the vendors and other internal staff during a reported outage of commercial application. Must follow protocol and prescribed timelines for determining the proper mitigation steps for any transactional activity. Takes all action necessary to avoid the possibility of operational or systemic breakdown that would result in a financial loss to the banks or their customers
Troubleshoots all vendor-related issues, opening cases with the vendors, tracking status and ensuring timely resolution to problems.
Assists in the conversion and de-conversion efforts within the company, including but not limited to data validation, testing, planning, training, and data entry. Conversion related efforts may occur outside of normal business hours.
Trusted to work autonomously, performing a variety of time-sensitive tasks while ensuring accuracy of all functions performed within the department, included not limited to, maintenance, data entry, report review, and timely action for fraud-related processes.
Displays knowledge and adheres to applicable state laws, federal regulations, company policies, and department procedures.
Maintain a working knowledge of the financial industry, product offerings, and current issues that impact QCRH bank charters, correspondent banks, and the services they require to be delivered by their upstream relationship at QCRH.
Comply with all company or regulatory policies, procedures and requirements applicable to this position.
Foster and preserve a culture of inclusion.
Additional duties and responsibilities may be required to support the company’s mission, vision and values.
Qualifications
High school diploma (or equivalent) is required; associate or bachelor’s degree is preferred (or an equivalent combination of experience or education)
At least 2-4 years of experience in banking, operations, and/or digital banking is beneficial.
Must possess strong analytical, troubleshooting, and problem-solving skills, intuitively knowing how to research issues, investigate them and follow through to their inevitable conclusion and resolution.
Excellent customer service, utilizing effective oral and written communication skills and etiquette, is required.
Experience in writing formal procedural and training documentation and materials is beneficial.
Knowledge of NACHA Rules and Regulations is beneficial
Familiarity with commercial banking products and services and rely on experience and judgement to see plans/projects through to execution within required timelines is preferred.
Strong computer skills are preferred. Emphasis on worksheet experience, using multiple data sources and pivot tables.
Working Conditions
Duties are performed in a professional office environment.
Salary & Benefits
The following compensation and benefits information is provided pursuant to applicable pay transparency and compensation posting laws.
The minimum hourly range for this position is $16.15-$21.28 per hour. The actual starting salary will be based on qualifications and business needs and may vary, as permitted by applicable state law.
This position is a regular full-time position, and individuals employed as regular full-time are eligible for the following benefits subject to the terms, limitations and conditions of each benefit plan: Health, Dental, Vision, Life Insurance, Disability Insurance, FSA, HSA, 401K, Employee Stock Purchase Plan, Paid Time Off, Paid Holidays and additional Voluntary Supplemental Insurance.
At QCR Holdings, Inc. we are committed to fostering and preserving a culture of inclusion and strongly believe that it's our differences - of all kinds - that make our company and our communities better and stronger.
QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.
It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.
Salary : $16 - $21
