What are the responsibilities and job description for the Customer Service Rep position at QDI Stone?
Are you ready to elevate your career in a thriving industry? QDI Surfaces, a trailblazer in the flooring business, is on the lookout for a vibrant and talented Customer Service Representative to join our bustling Tucson showroom. This role, though non-supervisory, is a pivotal part of our innovative sales team, offering a dynamic mix of responsibilities to keep you engaged and excited!
What You'll Do:
As a customer service rep your duties are listed below not limited to:
- Provide a variety of support from walk-in/email/phone customers to other branch employees as well. Such support can include answering customer inquiries regarding stock checks, pricing, product information, order status, delivery and needs. Communicate with other branches on stock and/or order issues.
- Provide samples to customers, accurately key in orders and complete sales transaction orders from start to finish all while delivering exceptional service.
- Order supplies, maintain sample room and update inventories.
- Participate in special projects and perform additional duties as required
What You Bring:
- Acctivate Experience a plus, but not required
- Experience & Expertise: 3-5 years in customer service or office management, with a preference for those familiar with the natural stone industry.
- Detail-Oriented: Your organizational skills are top-notch, and you don't miss a beat when it comes to attention to detail. Accuracy and effectiveness in your daily tasks are highly important.
- Customer Focus: Deliver outstanding service with a smile – your professionalism and presentation skills set you apart.
- Proactive Problem-Solver: You tackle challenges head-on, demonstrating a proactive approach to problem-solving.
- Communication Champ: Your written and verbal communication skills are exceptional.
- Tech Savvy: Navigate through MS Outlook, Word, and Excel with ease.
- Team Spirit: You thrive in a collaborative environment and bring a positive energy to the team.
- New Graduates Welcome: Recent college grads, this is your chance to shine!
***Background checks and drug screening are mandatory***
Benefits:
- Full health insurance benefits after 90 days
- 401K after 1 year
- PTO
- Employee discounts on all QDI Materials
Job Type: Full-time - Monday thru Friday 7am to 4pm
Work Location:
QDI Surfaces - Tucson branch - 3359 N Freeway Bldg 1, Tucson, AZ 85705
How to Apply:
Ready to make a lasting impact? Send your resume and cover letter and let your journey with QDI Surfaces begin to human.resources@qdisurfaces.com
In college or college grad? Are you currently exploring the waters of the interior/exterior design industry and unsure of the path you want to take? Send a cover letter detailing how you may be a fit for our company, along with your current resume to human.resources@qdisurfaces.com and let us see if we can be a future employer for you, as the potential for advancement here at QDI Surfaces is limitless!
Why QDI Surfaces?
QDI Surfaces, celebrating 28 years of success, is a family-owned company with a dynamic presence in Arizona, California, Texas and Arkansas. As the largest US supplier of Porcelain and Natural Stone Pavers and Pool Coping, our product line spans Porcelain, Natural Stone, Paver, Pool Coping, SPC Vinyl, Pool Tile, Glass Tile, Setting Materials, and Decorative products. Join us and be part of a company where growth knows no limits!
Company Website: www.qdisurfaces.com
Work Remotely: No
