What are the responsibilities and job description for the Shift Lead position at QDOBA Mexican Eats Elkhorn?
GENERAL
Fulfil 6 Week Training requirement.
Uphold and exemplify the expectation and standards of the Business in all actions and dealings within the Business and on behalf of the Business.
A Qdobee LLC. Team Lead is expected to hold themselves accountable, to be organised, with attention to detail and a commitment to bring out the best of themselves and those within the Team, to best support the Business and the Management Team.
Demonstrate effective and concise communication with both Team Members and Senior Management.
Adhere to and direct to meet all HR requirements of the governed and Company.
Manage correspondence and feedback to facilitate timely communication between Team Members, Customers and Seniors Management.
Filter and protect confidential communications from Senior Management and the Team, including Company confidential information.
Proficiently move towards set budgets and targets both individual, for the Team and for the Business.
Develop expert knowledge across all areas of the Business.
Cross train across all stations of the Store, its processes and expectations of the Business.
Cope well under pressure and work methodically to improve the environment to promote solutions, proactively mitigating stresses, and errors.
Support and ensure the Business meets and adheres to all governed, lawful and health requirements and codes at all times. Including maintenance, reviews, and certificate parameters.
Display, action and promote leadership skills, Team building interpersonal communications, decision making, People Development, Customer Service Skills, and Time Management.
Develop, implement and assess performance metrics of the Business, as an individual and the Team where necessary and requested.
Understanding and application of Business and governed policies and expectations.
TEAM & SCHEDULING
Support Senior Management in effectively and efficiently coordinating Team Members, including but not limited to their assignment and training.
Dedication to meeting both individual KPIs and Budgets as well of those of the Team/s.
Enhance collaboration and morale between Team Members. Responsible for bringing to the attention of and supporting the Assistant Manager in handling disputes and mediating the implementation of solutions.
Assist and support Senior Management with reaching all goals of the Business.
Assist and support Team Members with reaching individual and Business goals. Including the daily operations of the Stores where necessary.
Build, develop, support and maintain not just a Business but a Team, which promotes a comfortable and dedicated work environment.
Support the Assistant Manager in required meetings with Teams. And provide a platform for the expression of concerns or questions.
Support and ensure all Team Members meet an acceptable standard of cleanliness, dress, presentation, and attitude.
Support Senior Management and the Team in highlighting and addressing any concerns or questions that require resolution.
Train and supervise Team Members to meet the standards and expectations of the Business and Senior Management.
Ensure Team Members are well educated in regards to governed and certification expectations, alongside those of the Business and Senior Management.
Address and resolve Customer Complaints, where necessary in conjunction with Senior Management.
Adhere to and support the Team in all Customer Service regulations and expectations of the governed, the Business and Senior Management.
Support the Team in fast-paced and pressurised environments within the Business.
Supervise and support the activities of Team Members across all requirements and expectations of the Business and Senior Management.
Adhere to, support and train Team Members in the relevant Customer Satisfaction and Product Quality expectations of the Business and Senior Management.
Supervise and support the smooth and effective operation of the Business and meeting of governed standards.
Supervise, support, assign and direct Team Members where necessary to align with the expectations and standards of the Business and Senior Management.
Adhere to, supervise and manage the appropriate breaks of Team Members.
Monitor and ensure the proficiency of Customer served time, production of food and appropriate distribution of food in accordance with expectations of the governed, the Business and Senior Management.
Develop and support strategies for Team Members to use through which they can better reach and meet objectives and goals set by the Business and Senior Management.
Create and provide reviews and reports of Team Member contribution and performance where requested by Senior Management.
Exemplify leadership and guidance to Team Members.
Adhere to and exemplify taking direction from Senior Management appropriately in line with the expectations of the Business.
OFFICE & STORE RESPONSIBILITIES
Responsible use and management of Inventory, including restocking and distributing to always maintain adequate Stock levels and minimise wastages and/or losses.
Deliver support to Team Members by proficiently handling a wide routine of procedures, company policies and performance standards.
Support Senior Management where required and requested in Office and Store activities with precision and a proactive solutions-based approach.
Work in the Store alongside Team Members and with Customers where appropriate and necessary.
Adhere and support the implementation of ordering, receiving, and displaying of promotions, seasonal rotations, and sales events.
Ensure the Store meets an acceptable standard of cleanliness and presentation at all times.
Support the Business and Team Members through Store remodels where and when necessary.
Bring to attention and support Senior Management in maintenance and standards requirements of equipment and the Store.
ACCOUNTING
Efficiently and correctly adhere and support Budgets and expenditures efforts within the requirements of the Business.
Manage, solve, adhere and support expectations regarding Profit and Loss effective parameters.
Adhere to, supervise and manage cash management of Store register requirements.
Create Cash Accountability Reporting aligned with the requirements of the Business and Senior Management.
Adhere to the responsibility of safe/vault and or company monies whether on or off the premises in accordance with the expectations of the Business and Senior Management.
STRATEGY & PERFORMANCE
Recommend Business strategy and solutions to Senior Management, to improve overall operations, growth, and sustainability.
Support and apply performance data to evaluate and improve operations, target current Business conditions and evolve the experience and standard of Team Members and for Customers.
Review individual and Team goal setting and accountability.
Support and meet increased Revenue, Budgets and Targets each Fiscal Year in relation to the Market and expectations of Senior Management.
UNIFORM
Team Members will be neat and presentable at all times both within the Store and outside the Store when dressed in Qdoba issued uniforms.
Appropriate shirts will be provided to each Staff Member. This position calls for the issue of a Qdoba Polo Shirt in Black.
Qdoba Visors and/or hats will be supplied as deemed necessary by Management.
Qdoba Aprons will be provided should they be deemed necessary by Management.
Additional uniform requirements are to be provided by each Team Member.
Appropriate uniform;
Neat Jeans
Enclosed Footwear of either the Sneaker, Work Shoe or Dress Shoe variety will be accepted depending on the held position of each Team Member.
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