What are the responsibilities and job description for the Human Resources Change SME position at QED National?
A NYC agency located in Long Island City, NY is looking for a highly motivated, team driven, and detail-oriented Human Resources Change SME to collaborate with our Project Management team, Department of Information Technology, and a Business Process Engineer for a Human Resources Business Operations Transformation project geared towards analyzing and optimizing HR Workflow processes which are paramount to improving efficiency, transparency, accountability and agencywide communications across all Divisions / Business Units. The ideal candidate will leverage their HR expertise to analyze and optimize HR processes necessary to support the project goal and maximize the experience of all end-users. Responsibilities includes process analysis, quality control, as well as identifying target areas for process automation and quality assurance.
Pay Rate Range : $77-$88 W2
Overview : The agency is embarking on a data modernization initiative to accelerate its data strategy. During the COVID-19 pandemic, data was the life blood of the agency's response to making informed data-driven decisions and policies that directly impacts the lives of New Yorkers. These included operational data in our vaccination campaign at the Vaccine Hubs, distribution strategy throughout the city's vaccine infrastructure, as well as health equity data breaking down lab tests, positive cases, hospitalizations, deaths, and vaccination rates by age, place, and race. The agency is embarking on a data modernization initiative to move from siloed and brittle public health data systems to connected, resilient, adaptable, and sustainable systems. This initiative is not just about technology, but also about putting the right people, processes, and policies in place.
The agency's modernization strategy focuses on key areas in data collection, storage, processing (including transformation, standardization, matching, deduplication), data integration and exchange, data analysis and data reporting and visualization
The DMI initiative will allow the agency to build up foundational technology capabilities within the Division of Information Technology. This includes increasing capacity, knowledge, and experience with Azure cloud technologies within the broader NYC cloud and cybersecurity infrastructure and all within the context of public health.
Job Duties :
- Collaborate with the client's project team, business process engineer, the Division of Information Technology, Human Resources stakeholders, and other business units agencywide in order to conduct a detailed analysis and evaluation of existing Human Resources processes.
- Recommend process optimization strategies to enhance efficiency, reduce time lags, eliminate bottlenecks, and improve the experience of Human Resources, Job Candidates, and Agency Staff
- Engage in a comprehensive gap analysis by identifying business process areas within the operational workflow that require necessary changes to improve digital communications, streamline internal systems documentation, and optimize standardization.
- Recommend priorities for process change implementation based on guidelines developed by the project team.
- Track business process reengineering performance against identified opportunities and KPIs (both efficiencies and growth) in conjunction with HR and DIT executive leadership and project management team.
- Periodically evaluating the effectiveness of the HR Business Process Re-engineering Plan and overarching change management strategy.
- Actively engaging with all impacted stakeholders and end-users by routinely conducting change management training exercises.
- Recommend enhancements to the HRIS, where applicable
- Develop training plan for implementation of new processes.
- Present high-level and detailed findings and recommendations to project team, stakeholders, Steering Committee, and other agency leadership as needed.
- Report progress, work plans, and roadblocks to client's project team.
- Stay up to date with the latest developments in the Human Resources industry and apply that knowledge to recommend best practices and methodologies for both current and future use.
Qualifications and Requirements :
Salary : $77 - $88
