What are the responsibilities and job description for the CX Product Liaison position at qgenda?
Who We Are
QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
QGenda is headquartered in Atlanta.
To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.
About Your Role
We are seeking a CX Product Liaison on the Customer Experience team to interface with our Product team. You will assist the product team in identifying product submissions that align with our overall business strategy. Your duties will include validating and submitting issues identified by the CX team, collaborating with others to prioritize business problems from customers and employees, and participating in the product readiness process as new products and features are developed.
How You’ll Make an Impact
- Triage issues submitted by CX and submit bugs to Product if necessary
- Work with CX team members to gather additional information on their submissions if required; coordinate communication between Product and CX as necessary
- Pursue business problems that align with business objectives
- Work with UX and Product teams to develop comprehensive solutions to the identified problems
- Provide CX with visibility into current state of requests
- Participate in the product readiness process for new features to ensure the CX team is prepared for releases
- Determine the work required for implementation and support
- Identify the roles required to complete implementation and support work
- Create processes & documentation around the implementation and support of the new product/feature
- Collaborate with teams across the company to create a rollout plan and prepare CX team for launch
- Lead Product Liaison meetings with cross-functional representatives for all products
- Interface with key stakeholders to explain the use case behind suggested product enhancements
Who You Are
- Exceptional QGenda product knowledge
- Deep understanding of healthcare and how to apply technology as a solution
- Ability to evaluate a problem from multiple perspectives
- Detail oriented
- Outstanding leadership, time management, facilitation, and organizational skills
Experience You Bring
- Bachelor’s degree required
- Minimum 2 years experience at QGenda preferred
Not Required, but Nice to Have
- Engineering or other technical degree
- SaaS/Software technical configuration and implementation experience
- Experience/exposure to the healthcare market and IT ecosystem
#LI-Hybrid
Applicants for this position must be authorized to work for any employer in the United States(U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.
What’s In It For You
We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:
- Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
- Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
- Paid parental leave for birth, adoption or permanent placement 401(k) with company match
- Options to work in a hybrid-working model or remotely from home, depending on the position
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.
QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.
If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.
