What are the responsibilities and job description for the CX Training Specialist position at QGenda?
Who We Are
QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
QGenda is headquartered in Atlanta.
To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.
About Your Role
As part of the Customer Experience (CX) Internal Training & Development team, the Training Specialist plays a pivotal role in driving the success of our training programs and enhancing the CX employee journey and satisfaction within our QGenda organization. Your knowledge in technical content design / development, collaboration, content management, process improvements, leadership, and technical training delivery will be essential in achieving our training goals.
Based in Atlanta with a hybrid work arrangement, we are seeking a Training Specialist to join our team and play an important role in ensuring CX employees are equipped with the knowledge and skills they need to succeed. We are looking for that special individual who can seamlessly transition between delivering engaging training sessions and designing and developing impactful training content.
How You'll Make an Impact
Delivery and Facilitation
- Conduct engaging and informative training sessions, both in-person and virtually.
- Adapt training content and delivery methods to meet the diverse learning styles and needs of participants.
- Utilize various training methods, including live demonstrations, workshops, and interactive sessions, to ensure effective knowledge transfer.
- Excels during training sessions by taking technical software concepts and making them easy to understand.
Design / Development / Evaluation
How You Can Make an Impact
Experience You Bring
Not Required, but Nice to Have
Applicants for this position must be authorized to work for any employer in the U.S, including located in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.
What's In It For You
We offer a comprehensive total rewards package to support our full-time employees and their family's day-to-day needs, well-being and major life events, which includes :
QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.
QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.
If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.
