Application Analyst II - Epic MyChart

Welcome to Ovation Healthcare! At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com. JOB SUMMARY The Epic MyChart Analyst will be primarily responsible for enhancing, maintaining, and supporting the Epic MyChart patient portal. The MyChart analyst will perform in-depth analysis of patient and staff workflows and provide informed recommendations and solutions that meet the business requirements of the organization with a focus on improvements in patient experience. EDUCATION REQUIREMENTS Bachelor's degree preferred with 3 years’ experience in relevant field, or Associate's degree with 8 years' experience in relevant field, or high school diploma with 13 years' experience in relevant field. EXPERIENCE REQUIREMENTS Required: Certification in Epic MyChart and Ambulatory Required: Proven experience in MyChart build, including video visits, open/direct scheduling, questionnaires, MyChart billing, messaging, in basket, and proxy access. Preferred: Certification in Epic Cadence or Epic Welcome Preferred: Strong working knowledge of hospital / ambulatory clinical and/or business workflows. LICENSURE/CERTIFICATION/LISTING Valid Driver's License | Valid Driver's License Must satisfactorily complete required Epic certification testing. Must maintain Epic certifications. ESSENTIAL JOB FUNCTIONS Thorough understanding Epic MyChart workflows Collaborates with internal and external technical and end user groups to ensure applications and other third-party systems meet the organization’s clinical and business needs when building and implementing the system. Maintains knowledge of new technical concepts and solutions and their application to healthcare. Assists with implementation and support of third-party systems. Performs in-depth analysis of end user department workflows, data collection, report details and other technical issues as they relate to design and build decisions. Involves complex qualitative and quantitative analysis on data and information collected as part of application requirement gathering. Understands and translates the business/clinical functionality into system configuration and workflow validations. Plans, prepares, and executes test scripts for application testing, new release testing, integration testing, and user acceptance testing. Documents test results, design, change control, system problems, and internal procedures according to departmental standards. Provides technical application support, triage, and troubleshooting for complex applications. Participates in on-call coverage for off-hours and application validation during scheduled downtimes. Monitors the systems for data quality, efficiency, operation, and data integrity and appropriately escalates issues/problems. Provides the necessary experience and knowledge to ensure all aspects of the application integrate with the other cross functional applications utilized by the organization. KNOWLEDGE, SKILLS, AND ABILITIES Ability to multi-task with excellent attention to detail. Superior analytical, problem solving, research and decision-making skills. Proven track record of academic and/or professional success. Knowledge of business or clinical processes and workflows. Strong communication, prioritization and follow up skills. Willingness to address issues and take ownership, knowing when and how to escalate issues. Ability to work independently and with a team in a collaborative environment. Requires proficiency in the use of a computer for tasks such as creating/evaluating workflow diagrams, testing, creating documentation, etc. Ovation will never contact applicants via Chatwork or any other messaging platform outside of our official channels. If you receive any communication claiming to be from Ovation through Chatwork or any unauthorized platform, please disregard it and report it to us immediately. Our official communication will always come from our company email domain or through recognized professional channels like LinkedIn. If you have any questions or concerns regarding the authenticity of a communication, please contact us directly at communications@ovationhc.com for verification. Headquartered in Brentwood, Tenn., Ovation Healthcare partners with 220 hospitals and health systems across 40 states. For 45 years, Ovation Healthcare has supported hospitals and health systems through a portfolio of shared services – Octave Advisory Services, Elevate Supply and Expense Management Solutions, Amplify Revenue Cycle Management, Forte Professional Solutions, and Cadence Clinical Services– designed to provide scale and efficiency to hospital business operations.