Senior Software Configuration Specialist

Company Overview

We are a world-class team of professionals who deliver next generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems in 50 locations world-wide. Much of our work contributes to innovative research in the fields of sensor science, signal processing, data fusion, artificial intelligence (AI), machine learning (ML), and augmented reality (AR).

QinetiQ US’s dedicated experts in defense, aerospace, security, and related fields all work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies. Being a part of QinetiQ US means being central to the safety and security of the world around us. Partnering with our customers, we help save lives; reduce risks to society; and maintain the global infrastructure on which we all depend.

Why Join QinetiQ US?

If you have the courage to take on a wide variety of complex challenges, then you will experience a unique working environment where innovative teams blend different perspectives, disciplines, and technologies to discover new ways of solving complex problems.  In our diverse and inclusive environment, you can be authentic, feel valued, be respected, and realize your full potential. QinetiQ US will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives.

Position Overview

QineitQ US is looking for a Senior Software Maintenance Specialist to support the U.S. Coast Guard (USCG) Financial Management Service Improvement Initiative (FMSII) Project Management Office (PMO) as they continue to stabilize the Department of Homeland Security (DHS) Financial Systems Modernization Solution (FSMS), an Oracle E-Business Suite. You will support activities related to service software configuration, implementation, and operations & maintenance. 

Responsibilities

• Provide analysis on operations & maintenance activities such as security and network activities required for changes to new interfaces, new trading partners or changes in host. Support the integration of existing USCG FSMS software interfaces, data architecture, throughput, data transmission, and enterprise architecture standards to avoid customization and utilization of standard developed processes.
• Monitor system performance and end user experience. Use Dynatrace to identify individuals or patterns of latency. Conduct outreach to CG members to ensure issues are with FSMS and where possible ensure the user has the best configuration and tools for optimum performance. Manage performance and latency SNOW tickets to closure. Share lessons learned, new processes with CG Tier 0 for communication to CG members enterprise wide.
• Provide support for mitigating desktop and network infrastructure issues to CG FSMS users.
• Provide system configuration management support for all emerging changes to the baseline design, configuration, data for FSMS and USCG interfaces.
• Conduct periodic reviews, make assessments, monitor, and provide recommendations to improve the Service Level Agreement (SLA) with the DHS System Support Agent (SSA).
• Provide analysis, support and quality assurance input for development of designs, plans and other deliverables for SSAs FSMS service configuration.
• Support management of test and evaluation activities for SSA enhancements and software changes to FSMS.
• Support FSMS changes with Interface trading partners, provide analysis of the changes and the impacts to support trading partner testing of incremental, monthly and special projects.
• Provide analysis and support for planning and executing operations & maintenance of SSA service configuration to include defect status tracking and coordinating defect resolution with SSA, internal USCG technical organization, and third-party vendors.
• Support management of requirements in Requirements Traceability Matrix and use tools such as IBM Rational DOORs.
• Conduct risk analyses for ongoing projects and provide scoring for risks in DHS and CG Risk Registers as needed.
• Support and facilitate Integrated Project Team (IPT) and Working Group (WG) meetings for the client. Provide meeting materials, including but not limited to: agendas, meeting minutes, and action items.
• Support Security issues with CG-Cyber and DHS Joint Program Management Office (JPMO) including monthly meetings, review of System Security Reports (SSR), provide analysis of risk and support escalation of issues to leadership to avoid findings.
• Support trading partner and CG Interconnection Security Agreements (ISA), Memorandum of Understandings (MOU), Interface Connection Agreements (ICA) with establishment, approvals, and annual renewals.
• Support Audits for the technical issues with provided by client (PBC) items for audit request, track down other PBC’s that are outside the control of the office.
• Support trading partner connection certificates are exchanged and scheduled in a timely manner on either side.

Required Qualifications

• 10 years’ experience in Systems Engineering and information technology.
• Bachelor Degree

Preferred Qualifications

• A Bachelor degree in Systems Engineering or a Computer Science discipline is preferred.
• Experience working with a Shared Service Provider
• Minimum 3 years of hands-on experience managing operational, sustainment, functional and system requirement creation, decomposition and validation processes and using requirement management tools.
• Minimum 3 years of hands-on experience directly supporting the Developmental Testing & Evaluation (DT&E) event of a federal financial management system major acquisition project, to include development of test plans, procedures and reports while maintaining alignment with requirements
• USCG experience

Company EEO Statement

Accessibility/Accommodation:

If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to staffing@us.QinetiQ.com or call (540) 658-2720 Opt. 4 and let us know the nature of your request and contact information.

QinetiQ US is an Equal Opportunity/Affirmative Action employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.