Customer Success - AI Solutions

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Customer Success AI Solutions Intern Role

Research into the intersection of AI and Customer Success, and how AI can enhance customer interactions and experiences.

We are seeking a highly motivated Customer Success AI Solutions Intern to support our Customer Success team by researching and documenting how AI can enhance regular Customer Success Manager (CSM) and Customer Success Engineer (CSE) processes, interactions and deliverables. The intern will be responsible for researching and interviewing field CSMs, CSEs and leadership on a variety of topics, identifying technology options, evaluating potential technology partners and solutions, and presenting options to Customer Success leadership for AI tools and approaches that can enhance Customer Success engagement.

What makes this role interesting?

• Conduct research on AI-based tools and technology that can enhance CSM and CSE workflows.
• Document and analyze existing Customer Success processes to identify opportunities for AI integration.
• Conduct interviews with CSMs, CSEs, and customers to collect qualitative and quantitative data.
• Assist in building process documentation on how AI can be effectively adopted in the Customer Success Management and Engineering teams.
• Evaluate AI technology partners and solutions, providing a structured recommendation on the most effective tools.
• Develop and present findings on AI-based enhancements to internal stakeholders, providing actionable insights for improving customer success initiatives using AI.

Here’s how you’ll be making an impact:

• Hands-on experience working with a leading digital analytics and business intelligence company.
• Exposure to real-world projects that directly impact software adoption and customer satisfaction.
• Opportunities to collaborate with experienced CSMs, CSEs, and customers.
• Valuable insights into the intersection of AI and Customer Success, and how it can enhance customer interactions and experiences for SaaS companies.
• The ability to develop and refine AI-based strategies that support the evolving needs of a customer-centric organization.
• A final report proposing AI-based technology recommendations and their potential impact on CSM/CSE workflows and Qlik’s customers.
• A presentation summarizing key findings and recommendations to internal stakeholders.
• A proof-of-concept, evaluation or prototype (if applicable) demonstrating the feasibility of selected AI solutions.
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We’re looking for a teammate with:

• Currently pursuing a degree in Computer Science, Data Science, Business Analytics, AI/ML, or a related field.
• Strong analytical and problem-solving skills with an ability to synthesize cross-functional data sets.
• Interest in AI-driven automation, customer success, and digital transformation.
• Familiarity with AI and ML concepts in real-world applications, as well as experience using a variety of AI tools.
• Excellent verbal and written communication skills, with the ability to present complex findings clearly.
• Ability to work independently and collaborate effectively with cross-functional teams.

We are looking for rising Juniors, rising Seniors, and first-year Master’s students

The location for this role is:

King of Prussia, PA

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

The anticipated base salary range for this role is $ 19.00 USD MIN – $22.00 MAX per year. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package.

Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.

Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor’s website to review the Equal Employment Opportunity Posters, including the “Know Your Rights” and “Pay Transparency Nondiscrimination” posters.

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.