What are the responsibilities and job description for the Consultant, Customer Success Management position at QMULOS LLC?
Location: Remote
Position Type: Full-time
About Us:
Qmulos is a leading cybersecurity and IT compliance firm, catering to U.S. government and commercial clients. Our focus is on delivering Q-Compliance and Q-Audit, premium Splunk applications, to help enterprises identify risks, enhance security and compliance, and manage insider threats effectively. With a dynamic team culture that emphasizes both fun and hard work, we are actively seeking an experienced compliance subject matter expert (e.g., ISSO/ISSM) to join our Customer Success Management (CSM) team. An ideal candidate would be a client-focused self-starter with expertise in multiple compliance frameworks and the RMF process to ensure operational excellence and drive successful product adoption strategies.
Job Description:
As a compliance subject matter expert within the CSM team at Qmulos, you will play a pivotal role in collaborating with diverse customers to establish compliance strategy objectives and drive product adoption among our esteemed customer system stakeholders. This position necessitates close collaboration with our product engineers, development team, and clients to formulate comprehensive compliance-based strategies that align with our customer use case requirements.
Key Responsibilities:
- Use Case Scoping: Collaborate closely with our internal teams and customers to thoroughly grasp customer-specific governance requirements, goals, and timelines to properly scope work and define end state success.
- Compliance Expertise: Possess in-depth knowledge of various cybersecurity control frameworks and government directives to meet governance requirements utilizing Qmulos products. Stay updated on compliance framework updates, and government and industry related security directives, ensuring Qmulos remains at the forefront of evolving cybersecurity landscapes.
- Qmulos Product Proficiency: Master usage of Qmulos products, aligning compliance expertise with optimal customer utilization. Acquire in-depth knowledge of product range and the wider cybersecurity field to suggest enhancements to our products and fine-tune adoption strategies.
- Product Adoption/Training: Lead dynamic customer enablement sessions and deliver engaging end-user training to empower stakeholders, ensuring a comprehensive understanding of the tools and fostering enthusiasm for effective utilization. Develop and collaborate with the technical team to create technical training materials.
- Client Engagement/Product Evangelism: Foster and maintain robust relationships with government clients, serving as a trusted compliance advisor throughout the adoption process, cultivating product champions. Articulate the value proposition of our solutions effectively.
Qualifications:
- A minimum of 5 years of experience in a compliance focused role within the US government or commercial sector.
- Deep understanding of the Risk Management Framework (RMF) process.
- Expertise in cybersecurity control frameworks and US government directives (e.g., NIST 800-53 R4/R5, NIST 800-171/172, CMMC Version 2.0, OMB M-21-31, ICS 500-27).
- Capacity to acquire knowledge and expertise in various control frameworks.
- Active security clearance, or willingness and ability to obtain and maintain a security clearance.
- Strong information assurance (IA) consulting, client engagement, and relationship management skills.
- Ability to conduct dynamic customer enablement sessions and deliver engaging end user training to drive product adoption.
- Proficiency in translating technical concepts for non-technical stakeholders.
- Demonstrated proficiency in developing end-user enablement material or training for Q-products, coupled with collaborative teamwork, strong communication, and presentation skills.
- Collaborate effectively with technical teams to develop and update deployment and technical training materials, demonstrating a clear understanding of technical terms and concepts.
- Openness to travel, with an expectation of up to 25% if located outside of the Washington DC area.
- Preferred qualifications (not required):
- Knowledge of international or private frameworks such as Essential 8, GDPR, ISO 27000/27001, HIPAA, SOX, HITRUST, etc.
- A bachelor’s degree in information security or a related field.
- Relevant industry certifications (e.g., CISSP, CISM, CISA, Security ).
Benefits:
- Collaborative and innovative work environment
- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Competitive paid time off, holidays, and wellness days
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EEO Statement: Qmulos is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.