Manager of Service Operations

This Role is: FT, Salary, Remote

Who We Are:

At Qmulos, we’re not just about cybersecurity and compliance, we’re about making them smarter and faster, in this digital world! We’ve created innovative platforms like Q-Compliance and Q-Audit that help organizations across all sectors stay ahead of evolving threats. We use Splunk’s powerful analytics to deliver insights that enhance security and streamline risk management, transforming legacy compliance programs into modern, agile solutions. But what really sets us apart is our stellar culture, which stands as the cornerstone of our success. Our team thrives on collaboration, creativity, and a shared passion for making a real difference. Join us, and be part of a team that’s not only driving change in the industry but having a blast while doing it!

Summary:

This role’s prime responsibility is operational management of Qmulos’ professional services (consultants/engineers/staff/team). Additionally, this individual is responsible for managing all professional services opportunities, to include direct customers and via partnerships.
  

Using leadership and negotiation skills to identify strategic Splunk-centric consulting opportunities and place appropriate resources to those opportunities, this role will seek to maximize revenue for professional services staff, minimize non-billable time, and ensure Qmulos’ staff maintains relevant and appropriate in-demand skill sets. 

You have a strong background in the logistics of professional services resource staffing. You are adept at building advantageous, positive relationships with customers and partners, and can work with a multitude of personalities in a team setting. You can gracefully manage unexpected disruptions and fluid schedules, and overcome obstacles to ensure partner, customer, and Qmulos staff satisfaction. 

Responsibilities:

• Splunk Strategic Partnership:
  1. Develop and expand relationships within Splunk to get more PS work across more market segments
  2. Expand relationships with partners to get more PS work across market segments
  3. Work with team to identify Splunk customers who would be good targets for Qmulos Products
• PS Resource Planning:
  1. Work with Product Delivery team to engage resources on QPS
  2. Work with Splunk team to engage resources Splunk PS 
  3. Work with partner and other direct channels to engage resources on Splunk, Cribl, and other projects
  4. Align engineers with opportunities for growth as possible
• Customer Engagement Management
  1. Provide oversight and guidance to ensure quality and consistent Splunk consulting of Splunk services engineers across all customer engagements
     • Engage Technical resources as needed for technical oversight
     • Maintain regular communication with project management to note issues early
• Team Management:
  1. Clearances: Manage and track clearances
  2. Certifications: Manage professional services team training and certification process
  3. Mentorship: Mentor and guide Splunk Professional Services team with career path, organic growth, continued technical and soft skills growth
  4. Lead the services department operationally, enabling managers/directors to appropriately mentor and direct more junior staff technically and professionally
  5. Direct management of a subset of managers, and, on occasion, individual contributors
• PS Accounting
  1. Working with the accounting team, assist with invoicing procedures, ensuring timecard entries are accurate and timely, so that invoices are paid expediently
  2. Working with QPI/Product Delivery for invoicing

Required Skills/Abilities:

• 5 years of customer-facing services experience 
• 5 years of experience in Federal, State, SLED or Pub Sec providing consulting and/or professional services 
• Demonstrated ability to deliver cybersecurity solutions to customers with experience in customer success and revenue growth achievements
• Knowledge of Splunk enterprise and surrounding ecosystem 
• Experience scaling PS teams within a growing organization 
• Strong consulting, analytical, and problem-solving skills
• Strong communication skills with customers and Qmulos cross-functional teams
• Adept at multi-tasking and working with multiple customers at the same time
• Experience in building a network and fostering relationships with customers and potential customers 
• Ability to engage senior client management in discussions regarding our solutions, the client’s industry, and business model 
• Strong customer service orientation- demonstrates the ability to build effective working relationships with stakeholders leading to “trusted advisory” status
• Potential Travel: 15%

Salary Range & Benefits 

#LI-Remote