What are the responsibilities and job description for the Head Teller I - Upper Perkiomen Valley Office position at QNB Bank?
Job Description
Job Description
Head Teller I
The Head Teller will be responsible for providing leadership, guidance, and direction to the bank's teller staff in order to ensure they provide outstanding customer service to bank customers. The Head Teller will manage the daily operations of the bank's teller staff, as well as provide assistance and support to customers. The Head Teller is also responsible for training and developing teller staff to ensure they are knowledgeable about bank products and services.
GENERAL DUTIES AND RESPONSIBILITIES :
- Implements and models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. May be required to be a Q2 Coach, which will require completing Q2 observations weekly and is able to redirect and praise individuals on their Q2 skills.
- Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
- Must have strong Product Knowledge skills to evaluate customer needs through the use of open-ended questions and refer customers to the appropriate resource.
- Opens, closes, and services every type of deposit product, able to take and disburse loans.
- Provide exceptional Customer service, leadership, conflict resolution, process improvement and clear communication.
- Responsible for the Supervision of the teller area by assigning work, answering questions, solving problems and explaining policies and procedures. Including oversight, development, and coaching of staff to ensure the on-going level of productivity and customer service, as well as fair and equitable distribution of work assignments, by cross training individuals to ensures daily office settlement.
- Manage the branch daily cash needs for better coordination of shipments to maintain overall branch cash limits.
- Perform branch functions requiring an in-depth knowledge of branch transactions, policies and procedures. Including but not limited to ATM settlements, Vault settlements, accurately balancing cash drawers and / or a Teller Cash Recycler (TCR), etc. Oversee adequate availability of daily cash to be ordered as well as shipped out weekly.
- Responsible for vault oversight and the daily auditing, reporting and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory and security policies and procedures.
- Conducts audits of cash drawers, TCRs, Vaults, ATM and all branch logs per policy and / or procedure.
- Ensures that prescribed schedules and operating policies and procedures are followed.
- Train and develop new and existing tellers in order to ensure they are knowledgeable about bank products, services, processes and procedures.
- Ability to present, when necessary, at workshops, training sessions and / or Head Teller meetings
- Makes recommendations regarding performance evaluations for direct reports if applicable.
- Responsible for running the branch in the absence of the Branch Manager and Assistant Manager in an effective and professional manner. Required to open and close the branch as needed and be available for all operating branch hours which can include holidays and weekends.
- Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.
- Supportive of community through involvement and participation in local volunteer and / or charitable organizations.
- Assumes additional job-related duties as requested.
REQUIRED TRAINING, EXPERIENCE AND EDUCATION :
