Faster Payments Fraud Spe

The Faster Payments Fraud Specialist is responsible for processing disputed items and investigating claims on person to person and other faster payments transactions.  The Faster Payments Fraud Specialist will serve as the primary contact for all faster payment-related inquiries and research for both internal and external customers.  The incumbent will possess knowledge of dispute processing rules, and regulatory guidance.  The Faster Payments Specialist should be comfortable working in a fast-paced environment and managing and prioritizing tasks. 

 Essential Functions

• Processes disputes from customers on person-to-person payments and other faster payments transactions, ensuring appropriate and complete documentation is obtained from the customer, and all appropriate documentation is maintained in the dispute files.
• Completes dispute log to provide status of disputes throughout the dispute lifecycle.    
• Processes disputed items in appropriate processing platforms, and performs follow ups on outstanding items. 
• Sends required correspondence to customers and branch personnel regarding the status of the disputed items.
• Understands and maintains compliance with Regulation E and adheres to bank policies and procedures.
• Uses regulatory and technical knowledge to provide guidance and support to branch staff and customers on dispute items.   
• Ensures daily automated tasks are complete through review of files and reports, and resolves any non-posted transactions. 
• Performs time-sensitive duties accurately and efficiently.
• Identifies fraud patterns through the review of incoming customer disputes, communicating and escalating information to department management. 
• Maintains a working knowledge of all functions within the department to sustain integrity of the department’s guidelines.
• Cross trains and serves as a backup for card fraud specialists to support debit card dispute processing during times of higher volumes.  
• Performs other duties as assigned.