Technical Trainer

The Instructor Trainer II position performs advanced training work to ensure employees are effectively trained in data governance tools that support the implementation of a metadata library project. The contractor will support the Office of Data Governance (ODG) and Information Technology (IT) teams as well as programs across the agency with developing and implementing standardized documentation of business and technical metadata for all agency data in agency data governance tools. The contractor will also assist with other data governance priorities, as needed.

The instructor trainer must be able to draft a variety of communications, training materials, and presentations for program staff to understand their role in implementing and maintaining business and technical metadata. The instructor trainer must be able to clearly communicate (verbally and in writing) with a variety of stakeholders as job duties include working directly with public health program staff on a daily basis. Attention to detail and ability to keep up with and distinguish between a variety of program areas will be critical in this fast-paced project. The instructor trainer must be self-motivating with strong initiative and work ethic.

Instructor Trainer

Responsible for preparing, conducting, and evaluating technical training programs. Writes literature and materials to be used in programs and designs exercises to enhance lectures. Shall deliver on-site and web-based training courses covering any number of software solutions.

Leads development of infrastructure for information delivery, as well as taking part in the writing and maintenance of training material and supplementary technical documentation. Creates instructor materials (course outlines, background material, instructional materials, and training aids), as needed for different COTS Products/Current IT-Driven in-house solutions as well as desktop support processes, i.e. Remote Access Systems, RAS step by step procedure. Assists with formatting training materials created by other DIR Staff as requested. Determines needs and develops plans to meet the need of customers. Assists in design of computer-based and multimedia curriculum. Shall be planning, directing and undertaking classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops. The trainer will manage the training program in accordance with business needs, regulatory requirements, and Quality Management System. Help staff with their productivity reporting both within and without the agency. Researches and recommends vendors and costs for various training methods including: training classes from outside vendors; books; readymade training guides; computer or web based training. Stay current with developments in computer training field, especially alternative media/methods for instruction.

This instructor uses a computer to organize and draft a curriculum that breaks a complex subject into blocks or units of instruction, creates graphics, and integrates them into curriculum. Courses may be instructor based, computer-based, simulator based, interactive, or non-interactive. This instructor also teaches short technical courses in accordance with approved curriculum to maintain proficiency and to evaluate and develop new instructional techniques/courses. Job duties also include the following: incorporation of new curriculum in the teaching process (e.g., develops clarification or examples of application related to the subject matter), development and maintenance of classroom techniques that reflect professionalism and good discipline and enhance teaching, development of alternative teaching techniques and scenarios to maintain high motivation and interest in the subject areas, and while acting as the testing officer, the conducting of test analysis and development or revision of test items.-The Training Specialist is primarily responsible for working with a team of Training Specialist in technical and system curriculum delivery, revision and maintenance.

This specialist will gather, analyze, translate and compose technical information into clear, readable materials to be used by technical and non-technical personnel. Collect data and analyze audiences and training needs, based on new business processes and policies, and apply these into successful training delivery. This specialist will teach technical courses in accordance with approved curriculum to maintain proficiency and to evaluate and develop new instructional techniques/courses.

Has a basic understanding of EIR Accessibility and assistive technologies used by people with disabilities. Understands protocols for communicating with customers requiring special assistance to obtain required or requested information.

• Level 2: Minimum 5 to 8 years of experience designing, developing and implementing training curricula. Develop training programs, including web-based and instructor led courses, job-aids, videos, etc. Minimum 5 years of experience conducting classes regarding standard operating procedures of various software solutions, IT security, IT system installation, software programming, system maintenance, and repair of software, operational support best practices, and equipment. Experience with web-based learning management systems and e-Learning authoring tools. Expert knowledge of MS Office Suite 2010 (Word, Excel, PowerPoint, Outlook). A high degree of aptitude and flexibility to deliver training on a myriad of software products. Experience in delivering technical training in cloud-based technology is a plus.

II. CANDIDATE SKILLS AND QUALIFICATIONS

Years Required/Preferred Experience

5 Required Experience in designing, developing, and implementing training curricula, presenting technical information for non-technical staff

5 Required Experience working directly with program/business staff to implement a technical solution and change management

5 Required Experience preparing verbal and written briefings and reporting for executive staff and other audiences

5 Required Experience working with cross-functional teams and building collaborations

2 Preferred Experience with Informatica data governance tool (Axon, Enterprise Data Catalog, and/or Informatica Data Quality)

2 Preferred Experience working with public health program areas or data assets

2 Preferred Experience with web-based learning management systems and e-Learning authoring tools