What are the responsibilities and job description for the Restaurant General Manager position at Qodoro Global LLC?
Job Description
Job Description
Restaurant General Manager responsibilities include :
- Ensures 100% satisfaction for all guests
- Lead team in ensuring Voice of the Customer (VOC) feedback is collected and acted upon
- Motivates Team Members to perform at or above expected performance levels
- Ensures staffing levels meet guest service requirements at all times
- Treats all Team Members with respect while fostering a sense of teamwork and accountability
- Accountable for a positive engagement at every guest encounter
- Ensures all ingredients and menu items are correctly stored, handled, prepared, and presented with the greatest concern for food safety, accuracy, quality, and guest satisfaction
- Positively impacts profitability by effectively managing product projections and controlling waste.
- Provides, to every guest, a come-back quality service and taste experience
- Maintains a clean, safe, and comfortable environment for guests and Team Members
- Clean-as you-go mentality : Ensure the restaurant interior and exterior, including furnishings and equipment, are clean and in excellent working condition at all times
- Provides an environment that encourages guests to return
- Recruit, hire, develop, and motivate Team Members
- Encourages Team Members, including communicating team goals and identifying areas for new training or skill checks
- Answers Team Member questions, helps with Team Member problems and oversees Team Member work for quality and guideline compliance
- Communicate deadlines and sales goals to Team Members
- Develops strategies to promote team member adherence to company regulations and performance goals
- Forecast sales, create work schedules, order and track inventory, and complete required performance reports
- Ensure cash control, security, safety, and food quality standards are consistently met
- Maintain a local marketing program that focuses on sales growth
- Team Leadership - The ability to demonstrate interest, skill, and success in getting others to learn to work together
Restaurant General Manager candidates must possess :
