What are the responsibilities and job description for the Field Operations Manager position at QServices?
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Join the Future of Connectivity with Metronet and Vexus!
Are you ready to launch your career with one of the nation’s fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don’t just build networks; we build communities.
Recently, Metronet acquired Vexus, and effective January 1, 2025, all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition.
Field Operations Manager
As a Field Operations Manager you will be responsible for the training, performance metrics monitoring, planning, analyzing, and general administrative duties to ensure that our Associates are working effectively and efficiently. Leadership ability, analytical aptitude, communication skills, planning/organizational capabilities, and team-building talent are all critical keys to success.
ESSENTIAL JOB FUNCTIONS:
- Report to the Director of Field Operations and assume daily responsibility for all aspects of Field Operations within a defined geographical/market area
- Lead, train, and develop all Supervisors, Technicians and other Associates in a manner that ensures optimum performance and an unexcelled Customer Experience
- Through your Supervisor(s), establish and maintain an efficient daily Technician workload within all time frame requirements and installation/repair specifications
- Facilitate the process for screening, interviewing, hiring, retaining, training, supervising, disciplining, and evaluating Supervisors, Field Technicians, and other applicable Associates
- Ensure and maintain all Customer and Company quality control and safety requirements
- Maintain and control all company assets and customer inventory
- Analyze operations, identify performance issues, and recommend and implement corrective action
- Hold regular staff meetings for timely communications of Customer and corporate directives and or changes
- Complete reports that summarize all operational concerns (i.e. quality control, work load, system and personnel needs)
- Perform other duties as assigned in accord with Company needs
JOB QUALIFICATIONS AND REQUIREMENTS:
- Bachelor’s Degree or equivalent experience.
- Must have 3 years management/supervisor experience in cable television or telecommunications
- Advanced knowledge of voice processing and local area network systems
Total Rewards:
- 80% of Medical premiums paid for by the company
- Company-paid Disability and Life insurance
- EAP (Employee Assistance Program)
- 401(k) company match dollar for dollar up to 6%
- Equipment and resources provided on day one
- Opportunities for advancement
- Professional development programs
- Associate perks and discounts
- Discounted MetroNet service in our serviceable area
- And more!
Join us and find out what it means to love your career!
At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve.
We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.
Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.
Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless.
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
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