What are the responsibilities and job description for the Customer Service Representative position at Qsource?
JOB SUMMARY
The Customer Service Representative is responsible for performing call center duties to support assigned tasks requiring call center or survey assistance. Additional responsibilities include conducting surveys as needed based on specified contract and contractual requirements. Work is contingent upon contract needs and continues until completion or termination of the assigned task. Employment of contingent associates is unfixed, and they shall receive only those benefits statutorily required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for placing outgoing calls to defined survey targets and conducting interviews using pre-scripted interview tools, also responsible for appropriate and timely intake and disposition of returned calls.
Responsible for accurately completing the survey for each assigned target and entering accurate results into the survey collection instrument.
Responsible for consistently meeting productivity standards and completing work in a timely manner.
General duties such as filing, electronic faxing, telephone use, and data entry.
KNOWLEDGE, SKILLS & ABILITIES
Ability to follow instructions and work with minimum supervision.
Must be detail-oriented (accurate typing and data entry skills).
Good communication skills – must be able to speak clearly, articulate and professionally in positive or negative situations.
Must meet productivity standards including data entry, accuracy, and complete work in a timely manner.
Must be competent in Microsoft Office Suite.
Must be able to multi-task, prioritize, and manage time efficiently.
Must be able to work in a shared work environment and can wear a headset.
Must be bi-lingual in English & Spanish.
EDUCATION, EXPERIENCE, & LICENSING REQUIREMENTS
Education
High School diploma or equivalent required.
TRAVEL REQUIREMENTS
Employee will work remotely from a home-based office. Approximately 25% travel required.
Job duties are not intended to be all-inclusive.
Employee may perform other related duties to meet the ongoing needs of the organization
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PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Employee will constantly communicate with others regarding employment related information
or instruction and must be able to exchange accurate information in these situations.
This role requires constant use of standard office equipment such as computers and telephones
to receive and share information.
Employee must be able to read and interpret information displayed on a computer screen.
Employee must be able to remain in a stationary position for extended periods of time.
This role occasionally requires the employee to lift light objects up to 25 pounds.
