What are the responsibilities and job description for the Systems Administrator / Command Center Analyst - PM shift position at QTC Management, inc?
Leidos QTC Health Services is hiring a Systems Administrator / Command Center Analyst to be responsible for supporting the LQTC Command Center, monitoring IT infrastructure and applications. This particular position is primarily for supporting weekends and holidays and also functions as the primary escalation liaison between various support teams within the technology division.
Shift Schedule :
Four days a week, hours each day, plus lunch breakNormal work days are Thursday, Friday, Saturday and Sunday On weeks when there is a holiday, you will be expected to work the holiday and swap either the Thursday or Friday of that week for your holidayConsult the QTC Holiday calendar for the list of company holidays which you are expected to work The shift will start at either : AM or : AM (Eastern), depending on whether you plan to take a lunch break of one hour or minutes and will end at : PMThere is a possibility the work hours could shift one hour in the future where the day will start one hour later and scheduled to end at : PM Eastern time
Essential Duties and Responsibilities :
- Monitor IT Server, Network and Application health and performance
- Execute morning system health check list and communicate results to leadership and support teams
- Provide day-to-day operational support for IT Infrastructure and applications
- Serve as the central point of contact for technology major incidents, understand when to escalate to other support teams and oversee the incident process through resolution
- Be involved in and support the change management process, particularly for infrastructure changes
- Work with various monitoring systems, rising to the level to recommend enhancements to improve the efficiency and coverage of our monitoring tools
- Work closely with IT Infrastructure engineers and Application Support to implement IT solutions and ensure established process and policies to monitor and maintain day-to-day operations
- Maintain Key Performance Indicators (KPIs) for management reporting; provide periodic reports for analysis
- Conduct research to evaluate new Command Center technologies
- Perform other duties and responsibilities as assigned
Competencies :
Education and / or Experience : (includes certificate & licenses)
Pay and Benefits : $, - $,
Salary range
The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) : geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here :
Leidos QTC Health Services. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.
This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
