What are the responsibilities and job description for the Manager, Critical Environment Engineering position at QTS Data Centers?
Learn what makes QTS a unique place to grow your career!
The Critical Environment Engineering Manager will be responsible for the Data Center facility technical strategy, continuous improvement and development support. This role manages a team of Critical Environment Engineers as well as the DCIM (Data Center Infrastructure Management) roles. This role is ultimately responsible to assist with the engineering related to coordination, installation, and integration aspects of electrical and mechanical systems, operations, and maintenance for critical and non-critical electrical & mechanical systems alike within the QTS portfolio. This role requires keen planning skills along with the ability to lead through influence and to be a proactive partner with a strong engineering orientation. The ideal candidate will have experience in electrical and mechanical systems and possess knowledge of large-scale data centers (or similar environments). These environments may include state-of-the-art electrical distribution systems, static UPS, emergency standby generation, fire alarm/suppression, monitoring systems, as well as chiller and large scale cooling systems.
This role requires work hours to support a 7X24X365 data center environment.
RESPONSIBILITIES, Other Duties May Be Assigned.
Provide technical support to all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
Assist in all site construction activity and installations, in coordination with QTS Development Team, external construction resources, to ensure system design, installation and testing adhere to operational standards. Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation.
Supports for all local customer installations, in coordination with Sales Engineering, Design & Construction and Colocation Operations to coordinate CE Engineer’s involvement of technical solutions and drawings for customer move-ins and turn-ups, including deployments and power circuit installations.
Supports implementation and audit local standard operating procedures in conjunction with our Corporate Audit teams.
Support various accreditation, certification and compliance initiatives as may be required by QTS.
Maintain compliance with local health & safety (i.e. OSHA) standards and national electrical and building codes.
Interfaces with vendors, QTS Engineering, QTS Development and peer operations organizations.
Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
Participates in the scheduling, coordination and completion all significant planned and emergency maintenance events for the facility and ensure these activities are executed in a controlled and proven method to ensure the reliability of the critical loads supported by these systems
Lead and manage regional team of engineering resources
Uses the Change Management Process to get approval for preventative and corrective maintenance.
Commences & completes the maintenance along with the necessary documentation using the QTS process and software.
Basic Qualifications
Bachelor of Science degree in Electrical or Mechanical Engineering or similar HVAC or critical power certifications OR equivalent professional experience in lieu of degree
Five or more years of direct experience with engineering related activities in a technical or critical environment (data center, nuclear power, hospital, pharmaceutical, semiconductor, industrial/commercial field engineering)
Previous people leadership experience in a technical or critical environment field
Ability to travel to other Data Center sites as required 20-30%
Preferred Qualifications
Ten or more years of direct experience with engineering related activities in a technical or critical environment (data center, nuclear power, hospital, pharmaceutical, semiconductor, industrial/commercial field engineering)
Four or more years of data center specific experience.
Three or more years of management/supervisory experience overseeing engineering or critical operations managers.
Knowledge, Skills And Abilities
Must be fluent with and possess an excellent working knowledge of Data Center Critical Environments
Ability to develop solutions and create technical strategic and tactical plans on complex projects
Ability and willingness to think outside of the box to find creative and innovative solutions to improve quality / reliability and continuously drive down operating costs
Advanced understanding of both mechanical and electrical equipment, systems and design related to data centers. (Including but not limited to: uninterruptable power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers (air-cooled and water-cooled), pumps, cooling towers, heat exchangers, CRAHs, air economizers.)
Extensive knowledge of electricity and medium / low voltage electrical distribution systems.
Extensive experience with emergency backup systems (generators, UPS, battery backup).
Knowledge and experience with preventative maintenance and work order software systems.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English)
Know Your Rights (Spanish)
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.
The Critical Environment Engineering Manager will be responsible for the Data Center facility technical strategy, continuous improvement and development support. This role manages a team of Critical Environment Engineers as well as the DCIM (Data Center Infrastructure Management) roles. This role is ultimately responsible to assist with the engineering related to coordination, installation, and integration aspects of electrical and mechanical systems, operations, and maintenance for critical and non-critical electrical & mechanical systems alike within the QTS portfolio. This role requires keen planning skills along with the ability to lead through influence and to be a proactive partner with a strong engineering orientation. The ideal candidate will have experience in electrical and mechanical systems and possess knowledge of large-scale data centers (or similar environments). These environments may include state-of-the-art electrical distribution systems, static UPS, emergency standby generation, fire alarm/suppression, monitoring systems, as well as chiller and large scale cooling systems.
This role requires work hours to support a 7X24X365 data center environment.
RESPONSIBILITIES, Other Duties May Be Assigned.
Provide technical support to all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
Assist in all site construction activity and installations, in coordination with QTS Development Team, external construction resources, to ensure system design, installation and testing adhere to operational standards. Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation.
Supports for all local customer installations, in coordination with Sales Engineering, Design & Construction and Colocation Operations to coordinate CE Engineer’s involvement of technical solutions and drawings for customer move-ins and turn-ups, including deployments and power circuit installations.
Supports implementation and audit local standard operating procedures in conjunction with our Corporate Audit teams.
Support various accreditation, certification and compliance initiatives as may be required by QTS.
Maintain compliance with local health & safety (i.e. OSHA) standards and national electrical and building codes.
Interfaces with vendors, QTS Engineering, QTS Development and peer operations organizations.
Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
Participates in the scheduling, coordination and completion all significant planned and emergency maintenance events for the facility and ensure these activities are executed in a controlled and proven method to ensure the reliability of the critical loads supported by these systems
Lead and manage regional team of engineering resources
Uses the Change Management Process to get approval for preventative and corrective maintenance.
Commences & completes the maintenance along with the necessary documentation using the QTS process and software.
Basic Qualifications
Bachelor of Science degree in Electrical or Mechanical Engineering or similar HVAC or critical power certifications OR equivalent professional experience in lieu of degree
Five or more years of direct experience with engineering related activities in a technical or critical environment (data center, nuclear power, hospital, pharmaceutical, semiconductor, industrial/commercial field engineering)
Previous people leadership experience in a technical or critical environment field
Ability to travel to other Data Center sites as required 20-30%
Preferred Qualifications
Ten or more years of direct experience with engineering related activities in a technical or critical environment (data center, nuclear power, hospital, pharmaceutical, semiconductor, industrial/commercial field engineering)
Four or more years of data center specific experience.
Three or more years of management/supervisory experience overseeing engineering or critical operations managers.
Knowledge, Skills And Abilities
Must be fluent with and possess an excellent working knowledge of Data Center Critical Environments
Ability to develop solutions and create technical strategic and tactical plans on complex projects
Ability and willingness to think outside of the box to find creative and innovative solutions to improve quality / reliability and continuously drive down operating costs
Advanced understanding of both mechanical and electrical equipment, systems and design related to data centers. (Including but not limited to: uninterruptable power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers (air-cooled and water-cooled), pumps, cooling towers, heat exchangers, CRAHs, air economizers.)
Extensive knowledge of electricity and medium / low voltage electrical distribution systems.
Extensive experience with emergency backup systems (generators, UPS, battery backup).
Knowledge and experience with preventative maintenance and work order software systems.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English)
Know Your Rights (Spanish)
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.
