What are the responsibilities and job description for the Cloud Engineer III - Linux position at QTS Realty Trust , Inc.?
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The Cloud Engineer II I is primarily responsible for deploying, configuring, troubleshooting and ensuring continuity of client and QTS physical and virtualized infrastructures and operating systems, with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills.
RESPONSIBILITIES, other duties may be assigned.
- Develop and maintain a thorough knowledge of the assigned task(s),functional area(s) or project(s)
- Deploy and support VMware ESXi and similar technologies on various hardware platforms
- Deploy, monitor, diagnose and troubleshoot Linux and Windows platforms by using diagnostic tools, commands, utilities, monitoring tools
- Consistently demonstrate initiative and commitment to optimizing systems and process
- Conduct project scoping with stakeholder groups for moderately complex projects.
- Plan and execute scheduled system maintenance activities including, hardware and software upgrades; software and application patching
- Plan and execute capacity monitoring and management
- Plan and execute functional test planning and testing for assigned functional area(s) or project(s)
- Proactively create procedures to prevent / reduce severity of outages
- Proactively analyze system performance and identify improvement opportunities
- Create / update infrastructure documentation to include environment technical diagrams, workbooks, etc.
- Write / update or review Change Requests, MOPs, and similar documentation
- Manage escalated assigned tickets to ensure SLA compliance and customer satisfaction
- Provide operational support in response to monitoring alerts and resolve incidents
- Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution
- Deliver customer-focused support through phone calls and ticket-based communications
- Work with the24x7x365 Operations Service Center and be flexible in availability as needed
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
KNOWLEDGE, SKILLS AND ABILITIES
TOTAL REWARDS
This role is also eligible for a competitive benefits package that includes : medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
This position is Bonus eligible.
LI-MW2
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here :
Know Your Rights (English)
Know Your Rights (Spanish)
The pay transparency policy is available here :
Pay Transparency Nondiscrimination Poster-Formatted
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.
