What are the responsibilities and job description for the Customer Service Manager position at QUAD, a SolomonEdwards Company?
Customer Service Manager
Our client, a respected and well-established manufacturing organization located in Mountain Top, PA, is currently seeking a Customer Service Manager to join their team. Manufacturing experience is required.
Responsibilities:
- Overseeing customer service department operations, ensuring appropriately handled customer interactions
- Performing data analysis and providing customer forecasting guidance
- Managing new business and trial process
- Overseeing and adjusting customer raw forecast
- Maintaining line loading balance through transitions coordination
- Regular monitoring vendor manage inventory
- Coordinating inventory vs. forecast issues
- Ad hoc executive projects
Skills/Competencies:
- Bachelor’s degree in Business, Finance, or related discipline
- Manufacturing experience required
- 5 years customer service and forecasting experience
- Ability to cultivate and maintain strong relationships with both customers and team members
- Excellent analytical abilities
Additional Details:
Salary: $95-$115k bonus
Employment Type: direct hire
The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position.
SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.
SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: https://solomonedwards.com/privacy-policy/#ccpa
Salary : $95,000 - $115,000
