What are the responsibilities and job description for the Head of Customer Service Operations position at QUAD, a SolomonEdwards Company?
Company Overview
Our client, a respected manufacturing organization located in the United States, is currently seeking a Customer Service Manager to join their team. With a strong focus on customer satisfaction, they require a professional with experience in customer service and forecasting.
Responsibilities:
- Oversee customer service department operations, ensuring high-quality customer interactions
- Perform data analysis and provide customer forecasting guidance to drive business decisions
- Manage new business and trial processes to optimize customer relationships
- Oversee and adjust customer raw forecasts to ensure alignment with business goals
- Maintain line loading balance through effective transitions coordination
- Regularly monitor vendor-managed inventory to prevent stockouts and overstocking
- Coordinate inventory vs. forecast issues to minimize losses and maximize efficiency
- Assist with ad-hoc executive projects as required
